Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi Mungurul,

Thanks for reaching out to us. Purchasing Connects can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. Additionally, if you have a balance on Upwork you can use it to buy Connects. Feel free to follow up if you have further questions.

Thank you.

[#3]

I am not able to add the connects. The payment method - visa debit card is being declined. Kindly help!

[#4]

Hi Dharamvir,

Thanks for reaching out to us. Your billing method is active but the charge on your card was declined. Please double check with your bank about this or add another billing method.

Thank you.

[#5]

I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later" I want to use my Paypal for payment because my debit card is not working on this app.but after adding my paypal to billing it requires Cc/debit card.any help?

[#6]

Hi Eve,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#7]

I'm unable to buy connects using my visa debit card or PayPal.

[#8]

Hi Ravi,

One of our team members will reach out to you via ticket as soon as possible and assist you furthe. Thank you.

[#9]

I have an active payment method and also membership plan ,Still i cant buy connects can someone help me. I am getting a ""Your payment could not be processed. Please choose an alternate payment method or retry again later."" error. Thank you. i have updated my primary payment method. but it isnt showing.

[#10]

Hi Ajaykumar,

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

[#11]

Hello,

I am unable to buy new connects usiny my Mastercard. The card is active  and have enough amount in balance. It shows the following error everytime I try:-

"Your payment could not be processed. Please choose an alternate payment method or retry again later."
How do I solve this?

Thanks.

[#12]

Hi Md,

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[#13]

Hello,

I am also unable to buy new connects using my Mastercard. The card is active and have enough amount in balance. It shows the following error every time I tried

"Your payment could not be processed. Please choose an alternate payment method or retry again later."
Tell the solution please.

Thanks.

[#14]

Hello,

I am also unable to buy new connects using my Mastercard. The card is active and have enough amount in balance. It shows the following error every time I tried

"Your payment could not be processed. Please choose an alternate payment method or retry again later."
Tell the solution please.

Thanks.

[#15]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#16]

Hi Muhammad,

I checked and It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

[#17]

Hey,

I am new on Upwork. I want to upgrade to Plus Account as i am new and does not have any balance, so wanted to add a billing method to purchase connects. I unable to add my DEBIT CARD as billing method. Does Upwork only accept CREDIT CARDS? or a debit card is also acceptable? can i use my SKRILL account as billing method? as Paypal is not active in my country. Please suggest what to do i need more connects to get a job on upwork. Help needed.

Thanks,

Arslan

[#18]

Hi Arslan,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

To learn more about acceptable billing methods for paying memberships please read this help article.

Let us know if the issue persists. 

Thank you.

[#19]

Hello,
I cannot buy connect with my master card. Evry time i make purchase it fails. Please help me regarding this issue.

[#20]

Hi Mahwish,

Unfortunately, it looks like the charge on your credit card keeps getting declined. Please double check with your bank about this or add another billing method.

Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information on how to update your profile photo.

Thank you!

[#21]

i tried to add billing method ,but unfortunately not able to add 

[#22]

Hi Inderjit,

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

[#23]

Not able to add or verify a single/multiple billing methods.

[#24]

Hi Saleem,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[#25]

Hi,

Last time, I have added my Debit Card - Visa card as Billing Metod but Giving error "Your payment could not be processed. Please choose an alternate payment method or retry again later."

Now I have updated my Debit Card to Master Global card but still giving the same error and same error given while adding my Paypal Account.

Please help me to update my billing using Debit Card.

Thanks & Regards

[#26]

Hi Sunita,

I'm sorry to hear that you're experiencing the trouble with updating your billing method. We'll have one of our agents reach out to you via support ticket to assist you with your concern.

Thank you for reaching out to us. 

[#27]

**edited for Community Guidelines**