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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2341 of 2,848

Hi Jeremie,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Bilal J Member Since: Jun 19, 2020
2342 of 2,848

Upwork is not authorizing my card when I add my information to the Billing method. I have zero connects. I added the same card as I added in GET PAID.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2343 of 2,848

Hi Bilal,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.


~ Bojan
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Active Member
Bilal J Member Since: Jun 19, 2020
2344 of 2,848
I opened the link from another browse(firefox) but the same problem
occurring. Upwork shows we can't authorize your card. It is the same card I
give in GET PAID. But no problem with GET PAID. What I do, I have 0
connects. Help me
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2345 of 2,848

Hi Bilal,

 

I'm sorry to hear about that. I checked your account and it seems that your bank is declining the charge. You need to check with your bank for more information on why the specific charge was declined. Feel free to check out this help article to learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
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Active Member
Prathamesh K Member Since: Aug 1, 2020
2346 of 2,848
I want to purchase connects thorough debit card. However I'm not able to do so.

As soon as I'm directed to the page, an error message is coming consistently.

Please help me with this.

Regards,
Prathamesh
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2347 of 2,848

Hi Prathamesh,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you're still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Thank you.

~ Aleksandar
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Active Member
Sahil R Member Since: Nov 4, 2019
2348 of 2,848

I have tried this but still I am unable to buy connects. It is showing charge failed error.

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Moderator
Nikola S Moderator Member Since: Jul 2, 2020
2349 of 2,848

Hi Sahil R,

 

I checked this for you and it looks like the transaction didn't complete with your chosen payment method on PayPal. Please try to add an alternative payment method to your PayPal wallet in order to use it as a billing method. You can find more about available billing methods here.

~ Nikola

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Active Member
Ashish D Member Since: Nov 12, 2019
2350 of 2,848
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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