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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Active Member
Bilal J Member Since: Jun 19, 2020
2361 of 3,007
I opened the link from another browse(firefox) but the same problem
occurring. Upwork shows we can't authorize your card. It is the same card I
give in GET PAID. But no problem with GET PAID. What I do, I have 0
connects. Help me
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2362 of 3,007

Hi Bilal,

 

I'm sorry to hear about that. I checked your account and it seems that your bank is declining the charge. You need to check with your bank for more information on why the specific charge was declined. Feel free to check out this help article to learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
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Active Member
Prathamesh K Member Since: Aug 1, 2020
2363 of 3,007
I want to purchase connects thorough debit card. However I'm not able to do so.

As soon as I'm directed to the page, an error message is coming consistently.

Please help me with this.

Regards,
Prathamesh
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2364 of 3,007

Hi Prathamesh,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you're still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Thank you.

~ Aleksandar
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Active Member
Sahil R Member Since: Nov 4, 2019
2365 of 3,007

I have tried this but still I am unable to buy connects. It is showing charge failed error.

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Moderator
Nikola S Moderator Member Since: Jul 2, 2020
2366 of 3,007

Hi Sahil R,

 

I checked this for you and it looks like the transaction didn't complete with your chosen payment method on PayPal. Please try to add an alternative payment method to your PayPal wallet in order to use it as a billing method. You can find more about available billing methods here.

~ Nikola

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Active Member
Ashish D Member Since: Nov 12, 2019
2367 of 3,007
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Sijo Z Member Since: Aug 1, 2020
2368 of 3,007
Hello, I'm trying to buy connects via PayPal from India and it doesn't work. can't buy from the website because it doesn't recognise 'Rupay' cards. I tried VISA (UAE). How can I proceed? Also would this affect me when i try to withdraw my earnings as well?
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2369 of 3,007

Hi Sijo,

 

One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects. In case you have any issues while trying to use your withdrawal method, please let us know so that we can assist you with that as well.

 

Thank you.

~ Aleksandar
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Active Member
Ashish D Member Since: Nov 12, 2019
2370 of 3,007
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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