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Your payment could not be processed. Please choose an alternate payment method or retry again later

ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
2431 of 4,252
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
sijor123
Active Member
Sijo Z Member Since: Aug 1, 2020
2432 of 4,252
Hello, I'm trying to buy connects via PayPal from India and it doesn't work. can't buy from the website because it doesn't recognise 'Rupay' cards. I tried VISA (UAE). How can I proceed? Also would this affect me when i try to withdraw my earnings as well?
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2433 of 4,252

Hi Sijo,

 

One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects. In case you have any issues while trying to use your withdrawal method, please let us know so that we can assist you with that as well.

 

Thank you.

~ Aleksandar
Upwork
ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
2434 of 4,252
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
sahilrana123
Active Member
Sahil R Member Since: Nov 4, 2019
2435 of 4,252

Hi,

 

I'm unable to add billing method. Always getting ''Charge failed'' error. Can you tell me, what's wrong?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2436 of 4,252

Hi Sahil,

 

Please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.

 

Please note that only verified PayPal accounts can be used to purchase Connects. You can check the options available to you and learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
Upwork
pumbhadiya_sheta
Active Member
Shetal P Member Since: May 29, 2019
2437 of 4,252

I am unable to add visa debit card showing below message

"Payment was declined. Update now"

 

also showing below message while adding connects

**Edited for Community Guidelines**

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2438 of 4,252

Hi Shetal,

 

You need to check with your bank for more information on why the specific charge was declined. Feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
iyer-ramesh
Active Member
Ramesh S Member Since: Jun 26, 2020
2439 of 4,252

Hello Team,

 

My debit card details uploaded and verified by accounts. but still i will not be able to buy connects.

 

Everytime asking please choose an alternate option.

 

Please help i am not able to buys any connects since one month and not able to submit any proposal.

 

Recurring transaction is not possible from my  account since it is a debit card.

 

 

Regards,

 

Ramesh

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2440 of 4,252

Hi Ramesh,

 

Since recurring transactions are not allowed on your debit card you won't be able to use it for purchasing connects as Upwork payments are classified as ‘recurring’. Feel free to add an alternative billing method in your account payment options.

~ Bojan
Upwork
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