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Your payment could not be processed. Please choose an alternate payment method or retry again later

varunsood89
Active Member
Varun S Member Since: Feb 26, 2018
2441 of 3,967

Hello Avery , i want to upgrade my membership to plus but debit card is not working . Will you please let me know can i use my friends debit card or what is the alternate ?

uyanthony
Active Member
Unyime A Member Since: Aug 5, 2020
2442 of 3,967
I saw this, "Your payment could not be processed. Please choose an alternate payment method or retry again later" while trying to buy connects, and I retried it 2 more times. Only to find out I was charged from my bank account. Can anyone help me with this please

It did not reflect on my upwork account either. Still low on connects. Where did my money go?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2443 of 3,967

Hi Unyime,

 

It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.


~ Bojan
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uyanthony
Active Member
Unyime A Member Since: Aug 5, 2020
2444 of 3,967
Your payment could not be processed. Please choose an alternate payment method or retry again later.

That's what I received as a notif. But I retried 2 more times which still failed.. I was debited from my local bank account on those 3 trials. My bank asked me to contact the merchant, can someone please help.

I'm new to this on this platform.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2445 of 3,967

Hi Unyime,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.


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ab048d7b
Active Member
Tiger J Member Since: Aug 7, 2020
2446 of 3,967

The same thing has happened to me. I'm using a visa, tried different browsers and clearing cache/cookies, and have been trying over the span of a few hours. I contacted the bank but they told me to contact the merchant so here I am. Any help would be appreciated!

sabbirahmedchow
Active Member
Sabbir Ahmed C Member Since: Aug 7, 2020
2447 of 3,967

Hi, I want to buy the connection from Upwork. Since I am from Bangladesh, it seems hard to buy  connection using the cards issued by various banks. I have gone through some of the discussions related to this issue and did not find any feasible solution. I found out that neither Eastern bank's Mastercard Aqua Pre paid card nor Bank Asia's Shadhin Mastercard works to buy Upwork connect. Can anyone please give me a concrete answer about which card can be used that will work to buy Upwork connect?(I know Payoneer card works but right now I only need to know something that will work beside Payoneer Mastercard)

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2448 of 3,967

Hi Sabbir,

 

This will depend on your location, but all freelancers can purchase connects with a credit card. To learn more about our accepted billing methods, check out this Help Article. Thank you.


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xander-york
Active Member
Hira K Member Since: Jul 4, 2020
2449 of 3,967

I am having difficulty buying connects using visa card …..prompting unable to authorize. To whom I should consult?

Please guide me.

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
2450 of 3,967

Hi Hira,

 

I am sorry for the inconvenience this has caused you. Please reach out to your bank to check if your account is enabled for international charges. You could also try and add a different billing method, check this article to see other available methods. 

~ Nikola

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