Solved: Your payment could not be processed. Please c... - Page 24

Samiullah S · ‎07-10-2019

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

Andrea G · ‎12-20-2021

Hi all,

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!

~Andrea

View solution in original post

Syed Ahmad A · ‎09-13-2019

Bojan S · ‎09-13-2019

Hi Ahmad,

One of our agents will reach out to you directly to assist you with setting up your billing method.

Thank you for reaching out to us.

~ Bojan

Brittany D · ‎09-13-2019

I've been trying to buy connects, when I hit the "buy connects" button it asks for my payment information (which I had already put in prior to this), so I re-enter it and it keeps saying it already has my payment method stored. It never purchases them or takes me to a check out page. What in the world could I be doing wrong? I made extra sure the card wasn't expired and it has funds on it. Thank you in advance!

Samantha K · ‎09-13-2019

This actually happened to me a couple of weeks ago. Have you previously bought connects?
Mine seemed to be somewhat of a glitch. I ended up leaving it for the day, and when I returned the following day it processed my payment.

Bojan S · ‎09-13-2019

Hi Brittany,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

~ Bojan

Sujit Y · ‎09-16-2019

Hi friends,

I am having problems while buying connects throught my debit card. I think many Indian freelancers will be facing the same. Can any body tell which bank card is going to work with Upwork or any way to buy connects. Please help.

Goran V · ‎09-16-2019

Hi Sujit,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran

Md Abu S · ‎09-16-2019

I have tried to add my payoneer mastercard to buy connects. But not approved. I can withdraw to payoneer but can't use payoneer to buy connects. May I know the reason?

Bojan S · ‎09-16-2019

You should be able to add the Payoneer card as a billing method for purchasing connects, Abu.

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.

Let us know if the issue persists.

Thank you.

~ Bojan

Umar R · ‎09-18-2019

I have attached my visa card for adding connects but as i entered details and continued it stopped working. So....what i do next. As connects are also not added. Need help. Thank you.

Goran V · ‎09-18-2019

Hi Umar,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran

Collins K · ‎09-14-2020

I have a similar problem . We hope the support team will solve

Joanne P · ‎09-14-2020

Hi Collins,

I checked your account, and it seems like you haven't completed your W-8BEN form yet. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. To provide Upwork with your Form W-8BEN information, please go to Settings › Tax Information and kindly provide us with your legal name and address.

~ Joanne

Carl R · ‎09-18-2019

My paypal is verified but does not have an active credit card attached but the system still does not allow me to purchase connects. What can I do to solve this?

Bojan S · ‎09-18-2019

Hi Carl,

Please note that only a verified PayPal account can be used as a billing method for connects purchasing. To learn more about verifying and linking your PayPal account, click here.

Thank you.

~ Bojan

Carl R · ‎09-18-2019

My Paypal account is 100% verified.

Avery O · ‎09-18-2019

Hi Carl,

I'm sorry for the delay as I had to re-confirm this with the team. Please know that Paypal is not available as a billing method in your location. Please use another billing method to be able to purchase connects.

~ Avery

Niño A · ‎04-01-2020

Hi Avery,

Good day...

What other billing method you'd mentioned inorder to buy connects on upwork.

Thanks!

Aleksandar D · ‎04-01-2020

Hi Niño,

Thanks for reaching out to us. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those.

Thank you.

~ Aleksandar

Ashish D · ‎04-01-2020

In such a case, it is always useful to use an alternative payment method.

Loise W · ‎09-19-2019

Goran V · ‎09-19-2019

Hi Loise,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran

Hillary B · ‎09-19-2019

Hey I'm also.unable to.buy connects

Aleksandar D · ‎09-19-2019

Hi Hillary,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Kiran Z · ‎11-27-2019

Hey. Unable to buy connects. Help me please

Your payment could not be processed. Please choose an alternate payment method or retry again later