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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2811 of 3,005

Thank you for clarifying your concern, Heni.

 

One of our agents will further assist you directly via a support ticket. 


~ Bojan
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Active Member
Manoj P Member Since: Sep 24, 2020
2812 of 3,005

its not bank issue, its you system issue, I have card that work on all the website like amazon, google, msn, yahoo, godaddy but it wont work on upwork.

 

most of your support reply says its declined from bank end but how other websites are able to receive payments from same card

 

 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2813 of 3,005

Hi Manoj,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Heni N Member Since: Sep 20, 2020
2814 of 3,005

i'm having a problem .. i'm getting this error "We are unable to authorize your card. Please add another billing method or contact your issuing bank." when entering my payoneer prepaid card as a billing method

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Active Member
Faizan Ali K Member Since: Jul 17, 2019
2815 of 3,005

I want to buy a membership and connects but i am unable to complete the process, it is saying

"Your card is restricted by your card issuer and cannot be used at Upwork. Please add another billing method or contact your issuing bank."

 

Kindly help.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2816 of 3,005

Hi Faizan,

 

Please add another billing method in order to be able to purchase connects or upgrade your membership plan. To learn more about our accepted billing methods, check out this Guide. Thank you.


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Active Member
Faizan Ali K Member Since: Jul 17, 2019
2817 of 3,005

But why is the card not working here, i am using this card all the other places?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2818 of 3,005

Hi Faizan,

 

I would recommend to check with your bank about this and make sure that your card is enabled for international charges. 
Also, please refer to our accepted billing methods in the guide I`ve shared in my previous post. Thank you.


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Active Member
Ashish D Member Since: Nov 12, 2019
2819 of 3,005
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Sagarmoy B Member Since: Jul 6, 2020
2820 of 3,005
But now I am using Bank of Baroda(India) International Debit Card (visa).
which have sufficient funds to purchase the upwork connects. and i also
delete all my cookies etc.
But, i don't understand how my card is being restricted through my bank...

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