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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2821 of 2,987

Hi Nathan,

 

I checked your account and it looks like the charge on your credit card is being declined. Please contact your card-issuing bank for more information about the specific charge decline.
 
Thanks!
 
~Andrea
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Active Member
Nathan B Member Since: Sep 23, 2020
2822 of 2,987

Hi Andrea, I checked my bank already and it has no specific charge declinining.

What should I do?

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Active Member
Dominion O Member Since: Sep 23, 2020
2823 of 2,987

I've also got the same situation. Can you help me solving this issue on my end as well? I also checked the bank but no other issues there for declining.

What should I do now?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2824 of 2,987

Hi Nathan and Dominion,

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your concerns. 


~ Bojan
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Active Member
Nathan B Member Since: Sep 23, 2020
2825 of 2,987

It was solved, it's now working. Sorry for the inconvenience.

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Active Member
Heni N Member Since: Sep 20, 2020
2826 of 2,987

how did it get solved?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2827 of 2,987

Hi Heni,

 

I'm sorry for the trouble you had. One of our agents will update your ticket providing further assistance. 


-Joanne
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Active Member
Ashish D Member Since: Nov 12, 2019
2828 of 2,987
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

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Active Member
Heni N Member Since: Sep 20, 2020
2829 of 2,987

my card is suitable for international payments.

I don't have another payment method 

I did that and it didn't help
moreover i've been sitting on the support ticket for hours now.

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Active Member
Aswini B Member Since: Oct 22, 2018
2830 of 2,987

I have done all those steps. I do not have any other billing method. I am unable to apply for any work. 

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