I wanted to buy connects for the first time. When I entered my master card details, it was not accepted. Upwork says, "Your card cannot be authorized. Try another billing method or contact your issuing bank". I contacted my issuing bank but they say everything is fine from our side. So, how can I resolve this issue to buy connects or membership. Thanks.
Hi Muhammad Jafar and Imran,
I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with setting up your billing methods.
I checked your account, and it looks like you have already submitted a ticket to our team. One of our agents will update your ticket providing further assistance.
I'm sorry to hear you're having trouble buying Connects. I have checked your account and I suggest that you check with the card-issuing bank and ask them about the specific charge decline. If after doing so you're still experiencing the same issue, please let us know.