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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Active Member
Saim K Member Since: Sep 24, 2020
2841 of 3,021
Hello!
I am having a serious problem in updating billing method to buy connects. I have tried several times updating my UBL debit card and every time they say, “your transaction can’t be processed” .
Your account is in review for 48 hours.
Nothing has happened after 48 hours, please help it’s really annoying.
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2842 of 3,021

Hi Saim,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Muhammad Jafar I Member Since: Sep 25, 2020
2843 of 3,021

Hello Upwork,

I wanted to buy connects for the first time. When I entered my master card details, it was not accepted. Upwork says, "Your card cannot be authorized. Try another billing method or contact your issuing bank". I contacted my issuing bank but they say everything is fine from our side. So, how can I resolve this issue to buy connects or membership. Thanks.

Jafar

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2844 of 3,021

Hi Muhammad Jafar and Imran,

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with setting up your billing methods. 


~ Bojan
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Active Member
Imran G Member Since: Oct 22, 2018
2845 of 3,021
ok thank you sir
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Active Member
Shahid I Member Since: Sep 10, 2020
2846 of 3,021

receiving error that "attempts to add billing method exceeded". Need Help!

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2847 of 3,021

Hi Shahid,

 

I checked your account, and it looks like you have already submitted a ticket to our team. One of our agents will update your ticket providing further assistance. 


-Joanne
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Active Member
Haroon T Member Since: Apr 11, 2020
2848 of 3,021

I even enabled the international transactions but still can't buy connects using Debit card. It says your payment cannot be proceeded.

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Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
2849 of 3,021

Hi Haroon,

 

I'm sorry to hear you're having trouble buying Connects. I have checked your account and I suggest that you check with the card-issuing bank and ask them about the specific charge decline. If after doing so you're still experiencing the same issue, please let us know.

 

Thank you,

~ Luiggi

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Active Member
Alwell U Member Since: Sep 26, 2020
2850 of 3,021
I tried using my mastercard to pay for Upwork connects...It keeps saying payment could not be processed

How do I solve this?

It's really frustrating
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