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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
2851 of 3,005

Hi Alwell,

 

I'm sorry to hear you're having trouble buying Connects. After checking your account I suggest getting in touch with your card-issuing bank and ask them about the specific charge decline or use a different card if possible. If after checking with them you are still experiencing the same issue, please let us know so we can further assist.

 

Thank you.

~ Luiggi

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Active Member
Alwell U Member Since: Sep 26, 2020
2852 of 3,005
Hi Luggi R,

Thanks for your reply

I tried a different card but it still saying “payment could not be processed”

Please what should I do at this point?
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2853 of 3,005

Hi Alwell,

 

You need to check with your bank for more information and make sure that you have enough balance for the Connects purchase.

 

Thank you.

~ Aleksandar
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Active Member
Ashish D Member Since: Nov 12, 2019
2854 of 3,005
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Ron Angelo B Member Since: Sep 16, 2020
2855 of 3,005

It says Paypal Charge Failed

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Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
2856 of 3,005

Hi Ron,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi

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Active Member
Komal D Member Since: Mar 14, 2019
2857 of 3,005

When I try to buy the connects then it bring me to bank page and when I entered the OTP and click on submit button then it give me an error message.
Tracking ID: 5d9317ef6af2de15-BOM
Thanks

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Moderator
Nikola S Moderator Member Since: Jul 2, 2020
2858 of 3,005

Hi Komal,

 

One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects. You can access your tickets on this page. Thank you for your patience.

 

~ Nikola

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Active Member
Arjun S Member Since: Sep 27, 2020
2859 of 3,005

I am trying to purchase connect but the payment is getting failed every time. Previously this was not the case. I also tried to do payment with Paypal but the same issue raised again. I am not sure how to proceed now. Please help 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2860 of 3,005

Hi Arjun,

 

I checked and it seems that you already purchased Connects. Let me know if you need further help with anything.

 

Thank you.

~ Aleksandar
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