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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Active Member
Moiz I Member Since: Sep 7, 2019
3021 of 3,375

Hi There!

So my Payment method(Visa) is declined again and again Everything is Ok from my Bankside and I have purchased offers on other freelance Platforms but unfortunately, my worst experience is on Upwork.

If you can help me then please reply or contact....

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
3022 of 3,375

Hi Moiz,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Moiz I Member Since: Sep 7, 2019
3023 of 3,375

Hey Gourav!

So I have contacted my Bank, They are saying that "we don't allow to save our customer Card information If someone tries to save it we decline the payment........."

I Just want to buy connects and simply start my career on Upwork and I am Now tired...Please resolve this problem So I can start my work on Upwork...

By the way, I don't have an alternative billing method. So please corporate 

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Moderator
Nikola S Moderator Member Since: Jul 2, 2020
3024 of 3,375

Hi Moiz,

 

I checked and it seems that you already have a support ticket regarding your concern. Feel free to follow up on your support ticket and our team will be happy to assist you further. You can access your ticket on this page.

 

~ Nikola

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Active Member
Prabhakaran P Member Since: Aug 25, 2020
3025 of 3,375

I tried to buy connection the attached message came. what can I do.

 

**Edited for Community Guidelines**

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3026 of 3,375

Hi Prabhakaran,

 

You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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Active Member
Jawad A Member Since: Oct 23, 2020
3027 of 3,375

Hi Upwork Team & Upwork Community,

With all due respect I would like to report an issue that I am facing problems while buying connects with my master card I had tried almost 3 to 4 times up till now still it says card number not valid even though my number is valid and I am not doing any typo mistakes, I humbly request please look into this issue and let me know the proper resolution for this issue .
Regards ,
Jawad .

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3028 of 3,375

Hi Jawad,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Ace Contributor
Naheed M Member Since: Sep 29, 2020
3029 of 3,375

Hi Jawad,

I would also advise you to either use another browser or login again. It happens sometimes that the given passwords, or card numbers are not accepted. 

I have faced this issue and what I do is to wait a little and do the process again or login again. After this, my issue is resolved.

Best of luck.

 

Thanks

 

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Active Member
Muhammad B Member Since: Oct 23, 2020
3030 of 3,375

Hey,
I want to buy connects but the billing page is giving an error. It says, "Sorry, a critical Component of this page failed to loadPlease reload the page." Tried on mobile as well, changed my browser, cleared cookies but still, the error is occurring. It's been a month now. 

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