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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3031 of 3,367

Hi Muhammad,

 

I'm sorry to hear about the trouble this caused. Could you please try adding your billing method first? Use this link to see the options available to you and add one of those. 

 

Afterwards, you should be able to purchase connects by following the instructions shared in this help article.

 

Feel free to reach back to us if you need any further assistance.

 

Thank you!


~ Bojan
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Active Member
Chandrakant Dnyane S Member Since: Mar 20, 2020
3032 of 3,367

I tried to buy connect with different cards & different payment modes, but still failing. Suggest any other option

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Moderator
Nikola S Moderator Member Since: Jul 2, 2020
3033 of 3,367

Hi Chandrakant,

 

One of our team members will reach out to you directly via a support ticket to assist you further with adding your billing method and purchasing Connects. You can access your tickets on this page.

 

~ Nikola

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Active Member
Ashish D Member Since: Nov 12, 2019
3034 of 3,367
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Zawiyar A Member Since: Oct 3, 2020
3035 of 3,367

I am new to this platform, and when I try to buy connects with visa card, this message shows up. Please help as I have no connects left.

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Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
3036 of 3,367

Hi Zawiyar,

 

I'm sorry to hear you're experiencing trouble buying Connects. I checked and you may need to get in contact with your bank to ask them about the specific charge decline. If they confirm everything is ok on their end, you may reach out to us again so we can further assist you. Alternatively, you may use any other of our available billing methods in order to buy Connects.

 

Thank you.

~ Luiggi

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Active Member
Zawiyar A Member Since: Oct 3, 2020
3037 of 3,367
I asked my bank if there is any issue regarding online or international
payments, but everything is fine according to them. My international
transactions are allowed and there is no such limit. But still I face the
same problem.
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3038 of 3,367

Hi Zawiyar,

 

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

 

Thank you.

~ Aleksandar
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Active Member
Meenakshi K Member Since: May 10, 2020
3039 of 3,367
Hello, there i am new to upwork. I can't buy connects may be because my account basic plan is the previous plan and guess need it to be update to the new basic plan to be able to buy connects. What should i do?
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3040 of 3,367

Hi Meenakshi, 

 

Is there an error message whenever you try to purchase connects?


-Joanne
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