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niranjan1973
Active Member
Niranjan S Member Since: Sep 24, 2020
3031 of 4,135
I am not able to buy connects using my visa card .in the past i have bought the connects using the same visa card.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3032 of 4,135

Hi Niranjan,

 

Please reach out to your issuing bank so that they can check and assist you further regarding the decline of the transaction. 


-Joanne
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niranjan1973
Active Member
Niranjan S Member Since: Sep 24, 2020
3033 of 4,135

I contacted my issuing bank they said everything is good on their side they said to contact you.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3034 of 4,135

Hi Niranjan,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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atul-chopra
Active Member
Atul C Member Since: Oct 15, 2020
3035 of 4,135

After complete the full payment process i recieve error i attatched below 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3036 of 4,135

Hi Atul,

 

I checked, and it looks like your issuing bank declined the transaction. You may want to reach out to them directly so that they can assist you further regarding the specific decline error. 


-Joanne
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grafixbird
Active Member
Grafix B Member Since: Oct 17, 2020
3037 of 4,135

Hello Support
I'm facing some issue to purchase a connects i'm not able to find what's the reason behind it .
Regards

Deepak

 

**Edited for Community Guidelines**

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3038 of 4,135

Hi Deepak,

 

Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Additionally, please note that your profile name should be your real name. Feel free to check this help article for more information on how to update your name.

 

Thank you.

~ Aleksandar
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b5186324
Active Member
hariyala praveen k Member Since: Oct 19, 2020
3039 of 4,135

I am trying to buy a connects by using a master card after entering the Bank OTP amount not debited and also connects not added

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3040 of 4,135

Hi Rocky,

 

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

Meantime, you can add an alternative billing method in your account payment options.

 

Thank you!


~ Bojan
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