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Your payment could not be processed. Please choose an alternate payment method or retry again later

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3041 of 4,315

Hi Qamar,

 

One of our team members will reach out and assist you directly via ticket. 

~ Joanne
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bhaumik13
Active Member
Bhaumik P Member Since: May 17, 2020
3042 of 4,315

I am not able to buy connects. I have tried so many times. Please help me.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3043 of 4,315

Hi Bhaumik,

 

It looks like the rejection error was from your issuing bank. You may want to reach out to them regarding the specific decline error. You can also use a different billing method instead. To see the options available to you, click here.

~ Joanne
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71231047
Active Member
Munir A Member Since: Sep 29, 2020
3044 of 4,315
Hi!!
Actually I have a question my ATM card expiration date has been extended which I was using to buy connects.
Can I use that by putting the Card details again or will it cause any issue?

And Another thing I wanna ask is that
Can we use someone's else account to buy connects or make a transaction?

Thanks a lot for reading.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3045 of 4,315

Hi Munir,

 

You can add an updated billing method to purchase Connects. You can use someone else's card to purchase Connects so long as you are authorized to use it. 

~ Joanne
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rav1kant
Ace Contributor
Ravikant R Member Since: Apr 19, 2019
3046 of 4,315

I keep getting that message repeatedly, not allowing me to withdraw funds despite manually enabling payment method. I have tried twice already and it keeps getting disabled again. Anyone else face this issue? How do you fix this? 

rav1kant
Ace Contributor
Ravikant R Member Since: Apr 19, 2019
3047 of 4,315

And of course I've to wait one full day to try again since it says it doesn't allow for two withdrawals to prevent duplicate withdrawals, nevermind the fact that it simply did not withdraw and failed with that error. 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3048 of 4,315

Hi Ravikant,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
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niranjan1973
Active Member
Niranjan S Member Since: Sep 24, 2020
3049 of 4,315
I am not able to buy connects using my visa card .in the past i have bought the connects using the same visa card.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3050 of 4,315

Hi Niranjan,

 

Please reach out to your issuing bank so that they can check and assist you further regarding the decline of the transaction. 

~ Joanne
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