Your payment could not be processed. Please choose an alternate payment method or retry again later

[Grafix B]

Hello Support
I'm facing some issue to purchase a connects i'm not able to find what's the reason behind it .
Regards

Deepak

**Edited for Community Guidelines**

[Aleksandar D]

Hi Deepak,

Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods for purchasing Connects.

Additionally, please note that your profile name should be your real name. Feel free to check this help article for more information on how to update your name.

Thank you.

[hariyala praveen k]

I am trying to buy a connects by using a master card after entering the Bank OTP amount not debited and also connects not added

[Bojan S]

Hi Rocky,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Meantime, you can add an alternative billing method in your account payment options.

Thank you!

[Ogunmokun K]

I tried to add connects with my mastercard but i'm getting this error 'your mastercard was declined' i live in Nigeria and that's the only way i can add connect as paypal is not available in my country l.

[Bojan S]

Hi Ogunmokun,

Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ‘recurring’.

Thank you!

[Ajay K]

Hello,
I am facing the same issue of unable to pay and buy connects. My debit card is active. Have tried more than 4 times but facing the same error message. also my debit card is suitbale for international transaction.
Please help.
Regards,
Ajay

[Aleksandar D]

Hi Ajay,

Please check with your bank for more information on why the specific charge was declined. In the meantime, you can also check out this help article to learn more about acceptable billing methods for purchasing Connects.

Thank you.

[Nikhat S]

I am unable to add connects. Whenever I set my primary billing method with my visa international debit card details (domestic & international usage is already enabled for my card), It redirects to my issuer banks interface/address and after entering the required OTP or my password it again redirects me to the "buy connect" interface of Upwork and giving the below error :

"Select the "Add Connects" button to continue" (I can't understand why after entering OTP/password, no amount gets deducted and why I am unable to buy connect) see attached image-1

When I try to pay with PayPal.  It's giving the below error:

"Your payment could not be processed. Please choose an alternate payment method or retry again later". See image-2

After trying all of the above billing methods, It mentioned a "charge failed" on each billing method.

See image -3 

When I talk to my bank, they said my debit card is active for the international transaction via card details.

Kindly resolve this issue at the earliest.

**Edited for Community Guidelines**

[Aleksandar D]

Hi Nikhat,

One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.