Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Your payment could not be processed. Please choose an alternate payment method or retry again later

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
301 of 2,757

Hi Adam,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Srinivasan V Member Since: May 31, 2020
302 of 2,757

Facing same kind of Problem. I am using Discover Card & unable to buy any connects. Which I registered today. Do I want to give some time for it..?

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
303 of 2,757

Hi Srinivasan,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Muhammad Zeyad A Member Since: Jan 16, 2020
304 of 2,757

Hi,

I have my payment declined while i was buying connects for my freelancer account. Note that i have an agency attached too which has been using the same card. Since the payment was declined, I tried one more card but of no use. Can you help me out what's wrong?

Regards 

Zeyad A.

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
305 of 2,757

Hi Muhammad Zeyad,

 

One of our team members will reach out to you directly via a support ticket to assist you with this concern.

 

Thank you!


~ Bojan
Untitled
Highlighted
Active Member
Jenny Ann S Member Since: Jan 14, 2020
306 of 2,757

hello.  my payment thru is being declined too.  

Highlighted
Active Member
Geoffrey Alvin T Member Since: Feb 14, 2020
307 of 2,757

your support is not working

 

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
308 of 2,757

Hi Geoffrey,

 

I checked your account and couldn't find the support ticket you are referring to. Could you please send me more information so that I can check? If you need help with purchasing Connects or setting up your Billing method, please let us know so that we can assist you further.


Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Cristine M Member Since: Jan 1, 2020
309 of 2,757
I also have the same issue. Please help
Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
310 of 2,757

Hi Cristine,

 

One of our Customer Support agents will reach out to you via ticket and assist you further as soon as possible. Thank you.


Untitled
TOP KUDOED MEMBERS