Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

I'm trying to upgrade my Freelancer Membership but whenever I tried to upgrade it a blank screen shows up and nothing a.Please guide me

[#3]

Hi Tariq Wahid,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? I can see that you were able to successfully upgrade your membership plan.

Let us know if the issue persists.

Thank you.

[#4]

Whenever I try to buy connect by adding my master card debit card, the payment declines. I don't know Why?  please help.

[#5]

Hi Surender,

We'll have one of our agents reach out to you via a support ticket as soon as possible to assist you with your concern. Thank you.

[#6]

I am unable to add a debit card and PayPal account for purchasing connects.
Help!!

[#7]

Hi Nishi, 

I checked your account and you may need to add an alternative payment method to your PayPal wallet in order to use your PayPal account as a billing method on Upwork.

[#8]

I am unable to buy cinnects as its showing add a new payment method again n again, even i added debit card as well , same issue. help !!

[#9]

Hi Akshay,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

Thank you for reaching out to us. 

[#10]

 i am unable to buy connects and membership...?

[#11]

Hi Manoj, 

I checked and it looks like the transaction was not permitted by your bank. Please get in touch with your servicing bank directly so that they can assist you further with your concern. 

In the meantime, please add a different billing method to be able to upgrade your membership plan/buy connects. 

[#12]

Why I cant pay through my PayPal account to buy connects.? Help Me with it...as I don't have any connects to bid for a Job.

[#13]

Hi Kalim,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.

[#14]

unable to buy connects using my paypal.

[#15]

Hi Surender,

Our team will reach out to you as well and assist you further with purchasing connects. Thank you.

[#16]

Unable to purchase connects. I enter my credit card info and hit 'continue' which brings up a blank page. There is something wrong with the Upwork application.  I tried to purchase 40 connec ts for $6 , twice.

[#17]

Hi Jacqueline,

Looks like you were able to purchase connects. Feel free to follow up here if you still need any assistance, we're here to help!

Thank you! 

[#18]

I've tried two different cards and two different browsers, but when I try to add a billing method to purchase more connects the screen just goes blank and nothing happens (see attached picture). Anyone else having the same issue? Any suggestions from mods or others?

Thanks!

[#19]

Hi Stephen L,

Could you please use this link to see the options available to you and add one of those?

Let us know if the issue persists.

Thank you.

[#20]

Your payment could not be processed. Please choose an alternate payment method or retry again later. unable to buy connetcts.

[#21]

Thank you for reaching out to us, Akshay.

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with setting up your billing method.

[#22]

Hi there, I'm new in this platform. I want to buy some connects. I don't have funds in my account. Paypal is not supported in my country (Bangladesh). I don't have any credit card. Can I buy connects using my relatives credit card? Please let me know.

[#23]

Hi Sourav,

Please use a billing method you are authorized to use. If any issues arise, Upwork team will notify you directly.

Thank you!

[#24]

Thanks for you reply. But would you please clarify? Am I able to buy or not?

[#25]

Hi Sourav,

As long as the owner of the billing method authorized you to use it, you should be able to add it to your account and purchase connects using it. If any issues arise, Upwork team will notify you directly.

Thank you!

[#26]

Thanks a lot.