Your payment could not be processed. Please choose an alternate payment method or retry again later

[Joanne Marie P]

Hi Ahmad,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[Ahmad F]

Ok, thank you.

[Mohammed I]

I'm facing similar issue regarding payment method. I've tried with my debit card and Paypal, but both of these transaction was declined.

[Joanne Marie P]

Hi Mohammad,

I checked, and it looks like the rejection error was from your bank. Please reach out to your bank so that they can assist you further with this. Thank you. 

[Mohammed I]

Thanks for the reply. Joanne.

But the error was happened for the Upwork transactions only. I have been using both of these payment method( Mastercard Debit card and Paypal) for international payments.

Kindly check it out and tell me(I'm from India and transaction is done by using One Time password which is being send to my registered mobile number.)

[Goran V]

Hi Mohammed,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[Usman Z]

Hello!I had tried to buy connects but my payment method was not accepted even after being saved .Want to know the reason so we can start working/

[Bojan S]

Hi Usman,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Meantime, you can add an alternative billing method in your account payment options.

Thank you!

[Marianne P]

Hello, how can I buy connects using BDO online banking?

[Joanne Marie P]

Hi Marianne,

You can purchase Connects by logging in to your account. Connects are not sold individually, but bundles begin at $1.50 for 10 Connects. Regardless of which bundle you choose, all Connects are priced at $0.15 apiece. Here are your bundle options:

10 for $1.50

20 for $3

40 for $6

60 for $9

80 for $12

This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.