I'm sorry to hear about the trouble this caused. Could you please try adding your billing method first? Use this link to see the options available to you and add one of those. Afterwards, you should be able to purchase connects by following instructions shared in this help article.
Feel free to reach back to us if you need any further assistance.
I have been trying much time and I have used 3-4 types of payment method with PayPal also even debit cards I have no luck buying new connects it will redirect to my bank payment page but the money isn't detected and i am not getting the connects also
I'm sorry to hear you had trouble buying Connects. Some card-issuing banks will restrict the use of debit cards on Upwork due to the transaction type: ‘Recurring Transactions’. I suggest that you contact your card-issuing bank to confirm they allow recurring transactions on their debit cards as Upwork payments are classified as ‘recurring’. Alternatively, you may use any other of the available billing methods.
I was able to buy connects previously with PayPal, and always used PayPal for buying connects. But today after 2 week when I tried to buy connects it said PayPal Charge Failed. Can anyone please help here.