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Your payment could not be processed. Please choose an alternate payment method or retry again later

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
341 of 4,110

Hi Ali,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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asmawaqar
Active Member
Asma b Member Since: Jan 13, 2020
342 of 4,110

Hi, I am facing the same issue. It says that my payment could not be processed and it is declined.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
343 of 4,110

Hi Asma,

 

We'll have one of our agents reach out to you via a support ticket to assist you with purchasing connects. 

 

Thank you for reaching out to us. 


~ Bojan
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51f381f6
Active Member
Jenny Ann S Member Since: Jan 14, 2020
344 of 4,110

Hi Bojan,

 

My payment thru Mastercard is declined as well.  Can someone please assist me?  thank you.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
345 of 4,110

Hi Jenny and Sidra,

 

Our team will reach out to you both via ticket and assist you further with purchasing connects. Thank you.


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edans
Active Member
Edaans C Member Since: Jan 21, 2020
346 of 4,110

hello

I am facing same problem from last 3 days and no one has contacted me via ticket.
I got notification to enter my country's ID, which I did. I then received message to wait 1 business day. today is 3rd business day and i haven't received any reply.

One thing more
My debit card is on my name, but the name of upwork account is different. Upwork account name is "EDAANS" which is company name which i started a month ago.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
347 of 4,110

Hi Edaans,


Our team will reach out to you as well and assist you further as soon as possible. Thank you.


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edans
Active Member
Edaans C Member Since: Jan 21, 2020
348 of 4,110

thanks

charm_zapata
Active Member
Charmaine Z Member Since: Dec 3, 2019
349 of 4,110

Hi I am also unable to buy connects. Same message comes up, payment declined. I am using mastercard debit. Thanks

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
350 of 4,110

Hi Charmaine, 


I checked your account and can confirm that your issuing bank declined the transaction. Kindly check this directly with your local bank for more information. In the meantime, you can add an alternative billing method to be able to purchase Connects for your account. 


-Avery
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