Your payment could not be processed. Please choose an alternate payment method or retry again later

[Aarish M]

I am upgrading my membership plan from basic to freelancer plus. But it shows an error message; "Your payment could not be processed. Please choose an alternate payment method or retry again later."

How can I fix this?

[Goran V]

Hi Aarish,

I would recommend checking with your bank if your account is enabled for international charges or adding another Billing Method. Thank you.

[Vijay P]

Unable to add more connects in my account, after purchase it always prompts to (Select the "Add Connects" button to continue.) and but no amount is deducted from bank. Please help, unable to place proposal. Help me please

[Joanne Marie P]

Hi Vijay,

Could you please try clearing your cache and cookies or use a different browser? If the issue persists, please let us know. 

[Vijay P]

Yes I did it but still facing same isssue. 

[Joanne Marie P]

Hi Vijay,

I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket. 

[Vijay P]

Hi Joanne,

I need to create ticket or they directly get back to me?

[Aleksandar D]

Hi Vijay,

No need to create a ticket as one of our team members already did and reached out to you. You can access your ticket directly on this link.

Thank you.

[Vijay P]

I'm still facing same issue. Please help me

[Oliver B]

Thanks . 

I have tried to buy connects with other bank card and it was available to buy the connects . for now ,I have the connects to make proposal . I removed the Visa card and I 'm trying to fix my old visa card which connected to upwork already . it was caused with my bank problem absoutely .

thanks again