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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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Bojan's avatar
Bojan S Community Manager

Hi Enyinna,

 

As long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly.

 

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ‘recurring’.

 

Meantime, you can add an alternative billing method in your account payment options.

~ Bojan
Upwork
Kevin's avatar
Kevin A Community Member

Okay. Lots of thanks.
Danish's avatar
Danish W Community Member

Hello,

 

 I   am not able to buy connects. Once I clieck the "buy connects" option, it is showinf me the following message "Payment could not be processed.Please choose an alternative payment method or retry again later. I tried everything i.e.  deleted caches, history etc but still I am getting this message. Kindly provide your feedback and solution.Attaching screenshot for your reference.

Nikola's avatar
Nikola S Moderator

Hi Danish,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Vivek's avatar
Vivek M Community Member

I am also having the same issue there is money in my account but it is saying your payment could not be processed please try an alternate method. 

Goran's avatar
Goran V Retired Team Member

Hi Vivek,


Our team will reach out to you as well and assist you further, thank you.

~ Goran
Upwork
BARMAN's avatar
BARMAN A Community Member

Hey, i am facing this choose an alternate method issue too, please help me out I need to buy connects.

 

Fady's avatar
Fady N Community Member

I have the same issue i have an active method witch is paypal and i have money in my account and every time i try to withdraw the money it gets failed
Nikola's avatar
Nikola S Moderator

Hi Fady,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Mohamed's avatar
Mohamed i Community Member

i face the same problem and i try to talk to any one in upwork thats so difficult

Goran's avatar
Goran V Retired Team Member

Hi Mohamed,

 

I would recommend checking with your bank if your account is enabled for international charges. I also checked your account and I can see that you`ve already created a ticket. Rest assured, our team will assist you further directly on your ticket. Thank you.

~ Goran
Upwork
Muhammad Sufyan's avatar
Muhammad Sufyan A Community Member

whenever i try to add billing method its added but when i go to upgrade my membership it shows the following error again and again.

Error statement "Your payment could not be processed. Please choose an alternate payment method or retry again later."

 

I called bank, they said Its all good from our side.

Is there any solution ?

 

Kindly help me out

 

 

Avery's avatar
Avery O Community Manager

Hi Muhammad Sufyan, 


I'm checking this with the team, but I also wanted to confirm if you were trying to add a credit card for your billing method? 


~ Avery
Wahiduzzaman's avatar
Wahiduzzaman M Community Member

Hello,

whenever I try to add billing method its added but when I am going to buy connect, it shows the following error again and again. Error statement "Your payment could not be processed. Please choose an alternate payment method or retry again later." I called the bank, they said Its all good from our side. Is there any solution? Kindly help me out

Joanne's avatar
Joanne P Moderator

Hi Wahiduzzaman,

 

One of our team members will reach out to via support ticket and assist you directly. Thanks!

~ Joanne
Upwork
Nitish's avatar
Nitish S Community Member

Hi,

 

I have been trying to buy connects from my primary debit card. But the error shows up. Kindly help me out.

 

Regards, Nitish.

Goran's avatar
Goran V Retired Team Member

Hi Nitish,

 

I would recommend checking with your bank if your account is enabled for international charges or adding another billing method. Thank you.

~ Goran
Upwork
Kashif's avatar
Kashif B Community Member

Hello,

 
I want to add my Billing method through Visa.. but I get payment was declined message. Why? I updated it 3 times it deducted my money but didn't work for me. I am stuck, PLEASE HELP!
 
 
Thanks,
 
Kashif B.
Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Kashif.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method concern. 

~ Bojan
Upwork
Kashif's avatar
Kashif B Community Member

and May I ask when is that? Because I need to buy connects. I am out of it.

Thanks.
Bojan's avatar
Bojan S Community Manager

Hi Kashif,

 

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

 

Thank you.

~ Bojan
Upwork
Ehsan's avatar
Ehsan E Community Member

I have the same problem what should I do?

Bojan's avatar
Bojan S Community Manager

Hi Ehsan,

 

One of our agents will reach out to you directly and gladly assist you with this concern.

 

Thank you for reaching out to us! 

~ Bojan
Upwork
Ehsan's avatar
Ehsan E Community Member

Hi Bojan,

Your payment could not be processed. Please choose an alternate payment method or retry again later.The billing fee deducted from my account and billing method didnt add.

 
Najamuddin's avatar
Najamuddin S Community Member

I have the same issue I can't upgrade to feelancer Plus I am getting same message "Payment was declined. Update now"

I verified with my bank and didn't found any issue.

Please assist.

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