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Your payment could not be processed. Please choose an alternate payment method or retry again later

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4121 of 4,269

Hi Noor,

 

Please check with your bank if your account is enabled for international charges or add another Billing method. Thank you.

~ Goran
Upwork
maasimrao
Active Member
Aasim R Member Since: Jan 6, 2020
4122 of 4,269

Hi Miss Andrea,

I am facing the same issue when trying to upgrade my membership plan.

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I contacted bank and they said everything is fine on our side.
What could be the issue?

 

Thanks,

Aasim

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4123 of 4,269

Hi Aasim,

 

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

Thanks!

~Andrea
Upwork
brand-republic
Active Member
Brand R Member Since: Mar 31, 2021
4124 of 4,269

Dear Readers, 

Hope you all doing great. 
New on upwork and tried adding my billing method and below mentioned msg pops up everytime. 
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Please advise me on ths. 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4125 of 4,269

Hi Brand,

 

I checked your account and it looks like your card issuing bank is not responding at the moment. Could you please try again later?

 

Thanks!

~Andrea
Upwork
brand-republic
Active Member
Brand R Member Since: Mar 31, 2021
4126 of 4,269

Hi Andrea, 

Thanks for your prompt reply.
sure thing let me check with my bank. 

 

techleads5949
Active Member
Fahad T Member Since: Apr 18, 2021
4127 of 4,269

Hi I am trying to upgrade my account as Freelancer plus. But whenever I try to add billing bethod it gives me following error.

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

I am not even able to buy more connects. Please guide me in this regard. Thanks.

 

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
4128 of 4,269

Hi Fahad,

 

I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.

 

Thank you.

~ Luiggi
Upwork
ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
4129 of 4,269
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
3c2d3334
Active Member
Usama B Member Since: Mar 21, 2021
4130 of 4,269

I'm getting this message while purchasing connects. Can somebody help me to fix this task I want to purchase connects ASAP.

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