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Your payment could not be processed. Please choose an alternate payment method or retry again later

Active Member
Shaista N Member Since: Oct 31, 2018
411 of 3,805

 I have added Billing Method to buy connects, but i am unable to buy connects because every time it says "Payment was declined". I am using VISA Debit Card. As i have searched i have found that may be my VISA card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,

 

Thankyou

 

**Edited for Community Guidelines**

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
412 of 3,805

Hi Shaista,

 

I'm sorry to hear about that. You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article and learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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Active Member
Muhammad A Member Since: Jul 26, 2019
413 of 3,805

Hi! I am facing an issue from somedays that my credit card is being disapproved when i used to purchased connects. I have confirmed that my international transaction has turn on. So, I think payment gateway has an issue with my account. I need to solve this problem as soon as possible.

 

Regards,

Muhammad Ajmal

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
414 of 3,805

Hi Muhammad,

 

Looks like you removed your billing method. Please clear your cache and cookies or log in with another browser to check if you`re able to re-add your billing method and purchase connects using it.

 

Let us know if the issue persists

 

Thank you.


~ Bojan
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Active Member
Deep K Member Since: Jan 25, 2019
415 of 3,805

I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later" 

I have tried 12 times but I got the everytime same message.
I have tried PayPal also but the same thing. Still, Upwork payment methods showing me the same message.

What should I do now? how to pay for connects? is there any other way to buy more?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
416 of 3,805

Hi Deep,

 

One of our team members will reach out to you via support ticket and assist directly in adding a payment method and purchasing connects. Thank you!


-Joanne
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Active Member
Nermeen G Member Since: Sep 6, 2019
417 of 3,805

Hello,

 

I have the same problem.I tried several times to buy connects but evreytime this messege appear

"Your payment could not be processed. Please choose an alternate payment method or retry again later."

I can't either buy connects or even upgrade my memership.what can I do?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
418 of 3,805

Hi Nermeen,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Saji K Member Since: Apr 15, 2020
419 of 3,805

I am a verified user and I am having this issue "Your payment could not be processed. Please choose an alternate payment method or retry again later" while buying connects . I used different browsers, cleared cache and other things mentioned but also the same is happening. I tried using different card methods and also the same problem persist. I went to the bank to check if there is any fault but they said there is nothing wrong in here. I also tried paypal also but then the problem is existing. Please do find a solution for it as I am depended on this online job. 

 

"

Moderator
Goran V Moderator Member Since: Mar 24, 2017
420 of 3,805

Hi Saji,

 

Our team has already reached out to you via ticket to assist you further with your payment method. You can access your tickets on this Link. Thank you.


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