It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their debit cards as Upwork payments are classified as ’recurring’.
Whenever I try to buy connects, upon entering my Visa Card details I get this error:
Hi, I am trying to buy connects through International credit card. I entered all the details and at the bottom can see a Save button. When I click on Save button nothing happens. I tried edge and chrome browser but with same result. Please let me know if my account has been set up correctly or otherwise what can be the issue.
Could you please try adding your billing method first? Use this link to see the options available to you and add one of those.
Afterwards, you should be able to purchase Connects by following the instructions shared in this help article.
Feel free to reach back to us if you need any further assistance.
I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
I want to change my Upwork plan fron Basic to Plus and also want to buy connects my card is active and have enough balance to buy connects but when I go to buy the following message show...
"Your payment could not be processed. Please choose an alternate payment method or retry again later."
Please guide me what should i do.
It looks like the transaction is being declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their debit cards as Upwork payments are classified as ’recurring’. Alternatively, you may use any other of the available billing methods.
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