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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
421 of 3,348

Hi Samantha,

 

I was not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Austeja Z Member Since: Sep 10, 2019
422 of 3,348

Hi, we are facing the same problem with payments. I tried to make a payment from MasterCard, but its showing unable to authorize your card. And adding a new card, inputs don't recognize the info.
Could you please help us with this issue?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
423 of 3,348

Hi Austeja,

 

Could you please click on my name and send me a PM with more information about your concern. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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Active Member
Earl Oliver C Member Since: Jul 21, 2019
424 of 3,348

Having the same problem too, I was able to buy connects just yesterday and now it can't.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
425 of 3,348

Hi Earl Oliver,

 

We'll have one of our agents reach out to you via support ticket to assist you with your concern.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Diogenes M Member Since: Aug 2, 2019
426 of 3,348

Hi

I want to verify my credit card but there is no option.

What should I do?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
427 of 3,348

Hi Diogenes,

 

Looks like you card was successfully verified. Please let us know if you experience any issues with using it.

 

Thank you.


~ Bojan
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Active Member
Vikram K Member Since: Jun 26, 2019
428 of 3,348

I can not add paypal, can not add any bank account , can not add debit card, upwork is not accepting any payment method. I can not understand why they forcing us to use credit card ??
Also there is no help im getting. Hope Upwork support will wake up 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
429 of 3,348

Hi Vikram,

 

Thank you for reaching out to us. I checked and it seems that our team is already assisting you on your open ticket.

 

Thank you.

~ Aleksandar
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Active Member
Vikram K Member Since: Jun 26, 2019
430 of 3,348

yea, they saying it's an paypal issue and paypal saying it's an upwork issue. i even can not add debit card to my account. Is that also paypal issue ?

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