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mahaks15
Active Member
Mahak S Member Since: Jul 7, 2021
4341 of 4,365

 

hello

I am new on Upwork. 

I tried to add my card under Billing Method but it keeps showing an error message- we are unable to authorize your card. I tried 2 cards of mine. It failed for both the cards.

please help.

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4342 of 4,365

Hi Mahak,

 

I would recommend to check with your bank if your account is enabled for international charges or to try and add another billing method. Thank you.

~ Goran
Upwork
mahaks15
Active Member
Mahak S Member Since: Jul 7, 2021
4343 of 4,365

hello 

As I wasn't sure about my 1st card, I tried another card, which is definitely enabled for  international charges. Still it wasnt accepted.

i dont know whatelse to do.

i have an offer waiting too which i need to accept .I cant accept it until i add my billing details.

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4344 of 4,365

Hi Mahak,

 

One of our team members will reach out to you via ticket as soon as possible and willassist you further with your billing method.  I would also like to clarify that you should be able to accept an offer at any time, regardless if you have a connected billing method or not. Thank you.

~ Goran
Upwork
mahaks15
Active Member
Mahak S Member Since: Jul 7, 2021
4345 of 4,365

thank you so much Goran V

 

I thought I should have a billing method added first before accepting any offer.

this is great to hear that i dont need to wait. i will accept the offer and will be waiting for support member for further assistance.

 

 

 

 

ayeshasheharyar
Active Member
Ayesha S Member Since: Aug 2, 2021
4346 of 4,365
Hello,
My earnings recently went from pending to available. However when I go to settings tab, I dont see a 'membership and connects' tab. How should I buy connects?
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4347 of 4,365

Hi Ayesha,

 

Before purchasing Connects or a membership plan, you’ll need to add a Billing Method to your account this is because if your balance isn't sufficient, we'll charge your chosen billing method. You can check this help article for more information. 

~ Joanne
Upwork
ayeshasheharyar
Active Member
Ayesha S Member Since: Aug 2, 2021
4348 of 4,365
Hi Joanne,
At present my earnings are sufficient to buy connects. Do I still have to add a billing method?
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4349 of 4,365

Hi Ayesha,

 

Yes, you need to add a billing method. I encourage you to check the help article I shared for more information. 

~ Joanne
Upwork
bukharidesign
Active Member
Ahsen S Member Since: Aug 17, 2020
4350 of 4,365

**Edited for Community Guidelines** 

Hey, I am unable to add billing method. The card works on other websites though

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