Showing results for 
Search instead for 
Did you mean: 

Your payment could not be processed. Please choose an alternate payment method or retry again later

Active Member
Ashish C Member Since: Sep 15, 2021
4361 of 4,402
I am facing the same issue with two different cards
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
4362 of 4,402

Hi Ashish,


I checked and it looks like the charge is being declined. I suggest that you check with your bank for more information on why that is happening. They should be able to help you out with that! Regarding PayPal, I suggest retrying the transaction using an alternative payment method from your PayPal wallet. In the meantime, you can check this help article for more information on acceptable billing methods.


Thank you.

~ Aleksandar
Active Member
Ashish C Member Since: Sep 15, 2021
4363 of 4,402
You can see I have done transactions with two different Visa cards . My
first bank debit card was fine well later I used the new one it's giving
same error while on other platforms these working well.
I can understand if this issue persist with one debit card but if it
happens with two from two different banks then there is problem at your
platform. Please ask your technical team to resolve this
Active Member
Shahinoor R Member Since: Sep 15, 2021
4364 of 4,402

I have a Visa card but Unfortunatly I have no passport. How can i buy connect. Already my connect run out. please advise me.

thank you

Andrea G Moderator Member Since: Jul 7, 2020
4365 of 4,402

Hi Shahinoor,


You can use your card to purchase Connects. Learn how here.


Active Member
Sonia F Member Since: Apr 16, 2021
4366 of 4,402
Hello I am unable to buy connects.I was able to do so until 3 days back.I have updated my browser as well, but always get stuck while on the OTP page.
Goran V Moderator Member Since: Mar 24, 2017
4367 of 4,402

Hi Sonia,


One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing Connects. Thank you.

~ Goran
Active Member
Sonia F Member Since: Apr 16, 2021
4368 of 4,402
Thank you for your email.
Active Member
Muhammad Q Member Since: Apr 16, 2021
4369 of 4,402
Hi, I hope this message finds you well.

I've tried many times but I'm unable to attach my payment method and that is a VISA debit card.

I get a message like this one: "we are unable to authorize your card. Please attach any other payment method or contact your issuing bank"

I have contacted my issuing bank and they said everything is normal at their end my card is activated for eCommerce use.

How I can resolve this issue? What could be the reason?
Community Guru
Ashraf K Member Since: Oct 15, 2019
4370 of 4,402

Debit Cards fail most of the time on upwork. Please use a credit card and payment should go through!