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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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4,439 REPLIES 4,439
Goran's avatar
Goran V Retired Team Member

Hi Najamuddin,

 

Our team will reach out to you via ticket as well and assist you further with your membership plan. Thank you.

~ Goran
Upwork
Snehal's avatar
Snehal P Community Member

I have tried much time but every time I got "payment was declined ". Can you please resolve my issue ASAP.

Joanne's avatar
Joanne P Retired Team Member

Hi Snehal,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Nabeel Yousaf's avatar
Nabeel Yousaf P Community Member

Hi,
i have tried VISA CARD as well as MASTER CARD, but all in vain.
Deducted my money twice but respond me that payment declined.
i am in rush to buy membership plan.
kindly reply and take necessary actions.

Thanks and Regards.
NAbeel

Bojan's avatar
Bojan S Community Manager

Hi Nabeel Yousaf,

 

It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. You can also add an alternative billing method in your account payment options.

~ Bojan
Upwork
Iqra's avatar
Iqra I Community Member

HI Bojan, 

 

I have the same issue. I've contacted my bank and they have infromed me that the issue is from UpWork. Can you please help? Thank you.

Goran's avatar
Goran V Retired Team Member

Hi Iqra,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

~ Goran
Upwork
Ahmad's avatar
Ahmad W Community Member

Hi Goran,

 

I have the same issue kindly help.

The issue due to the policy of the State Bank of Pakistan.

As Credit/Debit Card user cannot add his/her card to any subscription website.

We may do payment but the card will not be authenticated.

 

Waiting for your kind response.

 

 

Goran's avatar
Goran V Retired Team Member

Hi Ahmad,

 

One of our Customer support agents will reach out to you as well and will assist you further with your bank account. Thank you.

~ Goran
Upwork
Ahmad's avatar
Ahmad W Community Member

Thanks Dear,

 

Waiting for further response.

Blend's avatar
Blend Q Community Member

Hello, I am facing the same problem. I am trying to buy connects but my Visa card keeps geting declined. I used my brother's card just to be sure and his doesnt work either. Please let me know when someone from the staff can help me with this matter because it is very urgent. Thanks and take care. 

Ahmad's avatar
Ahmad W Community Member

Hi Blend,

 

I was facing the same issue; I don't know about your country but in Pakistan, because of security reasons they do not allow us to add the debit card into a subscription-based website (like Upwork) as these sites save our card information and bank automatically declined these kinds of verification requests).

 

So best solution is to check with your Bank, if they have a same rule, and they will also let you know if the card has been declined by your Bank or not.

 

Joanne's avatar
Joanne P Retired Team Member

Hi Blend,

 

One of our agents will reach out and assist you directly via a support ticket. Thank you.

~ Joanne
Upwork
Godwin's avatar
Godwin O Community Member

Urgent please, since the past four days, I've been unable to buy connects on Upwork with my Mastercard. Just the same response the op get is what I get.

It's telling me payment declined. Please help me out. I complained to my bank and but they said there's no problem with my card.
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

Joanne's avatar
Joanne P Retired Team Member

Hi Godwin,

 

I checked, and it looks like your issuing bank declined the transaction. Please reach out to them to confirm the specific decline error. You may also consider using a different billing method. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.

~ Joanne
Upwork
Shahzaib's avatar
Shahzaib K Community Member

Dear Bojan,
I am also facing this issue, while trying to add billing method I used my Visa Debit card but it was declined by upwork though I have checked from my bank multiple time as well but there might be some issue at Upwork payment gateway.
Please help me out on this as I am new to this network and right now out of "connect" to submit any proposal.

Regards,

Ahmad's avatar
Ahmad W Community Member

Shahzib,

 

The problem is not with Upwork Payment Gateway, it's because of the policy of State Bank of Pakistan.

You have to have a Credit Card for such kind of payment; I was facing the same issue, even I have the SCB's Debit Card.

 

Let me know if you need any help.

 

BR,

Ahmad Wajeeh.

Shahzaib's avatar
Shahzaib K Community Member

Ok Thanks for your valuable input.
Femi's avatar
Femi A Community Member

Hi kashif,

Please contacat your bank officials and know whether your visa card allow foreign payments. 

sometimes you must upgrade your visa card or switch on the foreign transaction through a sms.

Then it will work .For both you must contact bank officials .

I solved my problem through this 

All the Best

 

Rishma's avatar
Rishma C Community Member

Hi team, I am trying to purchase connects and I am trying to add billing methos. i have tried with my Visa card, my cart has foreign payment enables as I asked from Bank. but I am getting below message

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Bojan's avatar
Bojan S Community Manager

Hi Rishma,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Rishma's avatar
Rishma C Community Member

I tried to use paypal but in India PayPal does not provide services.
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Rishma,

 

I can confirm Paypal does provide service in India. Are you experiencing any problem adding Paypal to your Upwork account? Alternatively, you may use any of the other available billing methods.

 

Thank you.

~ Luiggi
Rishma's avatar
Rishma C Community Member

I tried master credit card that is global and international payment is enabled on it but upwork does't accept that. I tried to add paypal but there is no Indian state name . So what state i can select?