Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[marieau]

Hi. I am havin the same problems. I have a verified paypal linked to my bank account but unable to buy connects as it gives a "card declined" error.

[BojanS]

Hi Aubrey Maris,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[ojojohn52]

After putting all my card details and all, it's telling me payment declined. Why is this?

[JoanneP]

Hi Ojo,

One of our team members will reach out to you via ticket and will assist you further with purchasing connects. Thank you.

[rosellemaes]

Hi my BPI card can't somehow buy connects? It's a debit card. 

[g_vasilevski]

Hi Roselle,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[affordable_sap]

I am also facing same problem, I tried all my debit credit cards but i am unable to buy connects. Kindly help

[AleksandarD]

Hi Ahmed,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

[ramchandramani]

Im having the same problem, please guide!!!
Sent from Yahoo Mail on Android

[g_vasilevski]

Hi Ramchandramani,

Our team will reach out to you as well and assist you further. Thank you.

[syedsam251]

I am having same issue i can't buy connects from my debit card i tried my brother czn very one card but none of them worked please help to buy connects so i can work 

[BojanS]

Hi Syed,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

Thank you for reaching out to us. 

[020e546e]

Hi,

I tried to buy connects with my debit card twice and it worked. But, I cant buy connects through the same process on my third.

Thanks a lot for your response! 🙂

[BojanS]

Hi Lessa,

Unfortunately, it looks like the charge on your credit card keeps getting declined. Please make sure your card has sufficient funds on it to complete the payment.

Thank you!

[b_alf]

I'm having the same problem, can someone help me?

[AveryO]

Hi Benjie, 

Kindly check this transaction with your local bank to know why the transaction was declined. In the meantime, please add a different billing method to be able to purchase Connects for your account. 

[4fbf22b7]

i tried another bank card but it declined as well

[AveryO]

Hi Ching, 

I checked your account, and can confirm that the bank declined this transaction. I highly recommend that you reach out to your issuing bank for more information. 

In the meantime, please add an alternative billing method to be able to purchase Connects for your account. 

[b_alf]

Hello! Can you please check my card. I still can't buy connects.

[AleksandarD]

Hi Benjie,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[jckmiguel]

I'm having the same problem and I can't make a new request.

[BojanS]

Hi Jaqueline,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[numairr]

I am facing the same issue. 

[JoanneP]

Hi Muhammad,

I've shared your concern with adding your billing method to the team. One of our agents will reach out and assist you directly via a support ticket. Thank you!

[26eb6ef3]

Hello, I'm using a debit card to purchase connects and my payment could not be processed. My card was declined, but I was already charged with each try.

[AleksandarD]

Hi Karel,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[BojanS]

Hi Samiullah,

Looks like you just recently added your billing method. Please double check with your bank about this. Afterwards, please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Let us know if the issue persists.

Thank you.

[samiemalick]

I try again with using different Browser and clear cookies and all that. Still facing the same issue. Can't able to buy my connects till now. Kindly resolve the issue for this problem.

[BojanS]

I'm sorry to hear that issue persists, Samiullah. 

One of our team members will reach out to you directly via support ticket to assist you further with your concern. 

[samiemalick]

Didn’t get a good response from Contact support. They just give me a normal common response.
Done everything from my side. Either confirm from the bank to clear all the browser history but can’t able to solve this problem.
I have to buy connects to work more on upwork but don’t know what i should do now

[nomanilyas85]

 i am having the same problem

[nomanilyas85]

upwork unable to authorize my debit card

[g_vasilevski]

Hi Noman,

I checked your account but I was not able to locate any billing methods. I can see that you`ve only added one payment method. Please keep in mind that once you add a payment method it can take up to 3 days for the verification to be completed. 
If you still need help with adding a billing method, let me know and our team will reach out to you via ticket to assist you further. Thank you.

[nomanilyas85]

sorry sir i am still having the problem I am saying when i try to add billing method the payment method not the get paid.It says we cannot authorize your card but my card is okay everything is okay from my side and from bank Please help me 

[g_vasilevski]

Hi Noman,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[musyokanellian]

Hi, can't buy connects why?I only have one billing method mastercard must I add another because I don't want another method.

[g_vasilevski]

Hi Nellian,

Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.

[187a018d]

Hi Goran i am also facing same issue can you help me to solve this

[g_vasilevski]

Hi Tameemahmad,

Yes, of course, one of our team members will reach out to you as soon as possible and assist you further. Thank you.