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Samiullah's avatar
Samiullah S Community Member

Your payment could not be processed. Please choose an alternate payment method or retry again later

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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4,439 REPLIES 4,439
Rishma's avatar
Rishma C Community Member

Hi team, I am trying to purchase connects for bid. I am using my MasterCard that is global and International transaction is also on but still I am getting below message

"Your bank was unable to verify your information. Please contact them and try again."

I don't have last name on card but it is asking last name and if I keep it null then it doesn't proceed

Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

Viren's avatar
Viren R Community Member

i am facing same problem,,

Debit card not working to buy connects. How can i buy connects i am out of connects and i have tried to buy connects from my debit card and paypal account buy it says authorize your card . I dont know why i have done purchasing online from my debit card before and i works fine i used all alternative methods but not working.

Goran's avatar
Goran V Retired Team Member

Hi Viren,

 

I`m sorry about the inconvenience this had caused you. Our team will reach out to you via ticket as soon as possible and assist you further. Thank you.

~ Goran
Upwork
Saurabh's avatar
Saurabh T Community Member

Hello

I hope you are doing well!

Could you let me know how i can buy the connects after linking a bank successfully

Goran's avatar
Goran V Retired Team Member

Hi Saurabh,

 

To purchase connects you will need to go to Settings > Membership & Connects > Add Connects. Thank you.

~ Goran
Upwork
Arslan's avatar
Arslan A Community Member

I am having the same issue. Please assist if your issue has solved. Thanks
Bojan's avatar
Bojan S Community Manager

Hi Arslan,

 

It looks like the charge on your card keeps getting declined. Please contact your bank to check about this specific charge being declined and feel free to add alternative billing method in your account payment options.

~ Bojan
Upwork
Arslan's avatar
Arslan A Community Member

Sir, what do you mean by charge keep getting declined, if its about the amount. I have ample amount to buy connects. Please clarify
Bojan's avatar
Bojan S Community Manager

HI Arslan,

 

Please reach out to your bank for more information about this as we're not able to provide details you're asking for. 

~ Bojan
Upwork
Arslan's avatar
Arslan A Community Member

sir there is no glitch frm bank side. I have discussed the issue already with the bank. I have alos did online transactions. Pkease assist in this matter.

Arslan's avatar
Arslan A Community Member

sir, i have already reached to my bank account have discussed the matter. Thre is no gltich from there side. Even i have done many online transactions from my debit card. Please clarify.

Bojan's avatar
Bojan S Community Manager

Hi Arslan,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

 

Thank you for your patience. 

~ Bojan
Upwork
Swati's avatar
Swati C Community Member

Hi There,
I'm trying to buy connects via master card but I'm getting the issue I have contacted to my bank also they're saying mine card is on even my payment to e-commerce site is activated but still I'm not able to do so please help me out.
Ashish's avatar
Ashish D Community Member

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

Upwork user's avatar
Upwork user D Community Member

I have done all of this still the problem persist. Get help button is also not working. How can i contact support team.

 

Bojan's avatar
Bojan S Community Manager

Hi Dongarsane,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method. 

 

Thank you for your patience. 

~ Bojan
Upwork
Athens's avatar
Athens W Community Member

I am having the same problem please reach out
Bojan's avatar
Bojan S Community Manager

Hi Athens,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.

 

Thank you!

~ Bojan
Upwork
Musawir's avatar
Musawir H Community Member

i am facing the same problem. debit card authorization fails when i try to buy connects.

Joanne's avatar
Joanne P Retired Team Member

Hi Musawir,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Chatur's avatar
Chatur J Community Member

Same Problem
Aleksandar's avatar
Aleksandar D Community Manager

Hi Chatur,

 

You need to check with your bank for more information on why the specific charge was declined. Feel free to check out this help article to learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
Upwork
Rabbiya's avatar
Rabbiya K Community Member

Hello i have used my card over the internet to pay for services. But i cant seem to buy connects on upwork. Please help me.
Suresh Chandra's avatar
Suresh Chandra S Community Member

I am also facing the same problem. It is showing "We are unable to authorize your card. Please add another billing method or contact your issuing bank". I have used the three different cards but it didn't work.