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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
781 of 1,079

Hi Lizzie, 

It sounds like you do not have a payment method in your Paypal wallet. Please add a payment method in your Paypal wallet to be able to use it as a billing method on Upwork. 


-Avery
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Active Member
Garima G Member Since: Feb 13, 2020
782 of 1,079
Hello Team,

I am still not able to buy connects via paypal or debit card.
Not getting exact reason what's wrong in the system.
Or can you share what should I do now?
Can anyone please check will be appreciated. Thanks in advance.

Garima
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
783 of 1,079

Hi Garima, 


It looks like your issuing bank declined this transaction. Please contact your bank for more information on why this transaction was declined.

In the meantime, please try adding a new billing method to your account to be able to purchase Connects for your account.

 


-Avery
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Active Member
Mauro L Member Since: Feb 18, 2020
784 of 1,079

I need to buy Connect and that is why I will pay with PayPal, however, every time I try to do so, it asks me to associate a credit card with my PayPal account, but I already have a card associated with that PayPal account. Therefore, I don't understand why it forces me to make that association. I need to resolve this urgently

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
785 of 1,079

Hi Mauro,


I`m sorry about the inconvenience this had caused you. 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Neha B Member Since: Feb 18, 2020
786 of 1,079
Hi Support,

I am facing this issue from last week. This is very unexpected from your side. Please check my issue and confirm me what I am doing wrong. I want to add more connects it is very important time for work purpose.

I hope you will take the action immediately.

I shall await your response.

Kind regards
Neha Biradar
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
787 of 1,079

Hi Neha,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method for purchasing connects.

 

Thank you!

~ Bojan
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Active Member
Ashish D Member Since: Nov 12, 2019
788 of 1,079

Whenever I try to buy connects using PayPal, "Charge Failed" is displayed in 'Billing Methods' section!

And, when I try to buy connects using Debit Card, "Payment was declined" is displayed in 'Billing Methds' section!!

I have no any Credit Card.

What to do now?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
789 of 1,079

Hi Ashish,

 

I checked this for you and you have no added billing methods so far. Could you please clear your cache and cookies or log in with another browser to check if you`re able to use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
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sankalp r Member Since: Feb 27, 2019
790 of 1,079
My Mastercard payment is declining
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