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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
861 of 1,940

Hi Ashish,

 

I checked your account and it seems that your issuing bank declined this transaction. Please contact your bank directly for more information on why this transaction was declined. 

 

Thank you.

~ Aleksandar
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Active Member
Ashish D Member Since: Nov 12, 2019
862 of 1,940

Thanks for your answer. What else can I do to buy connects?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
863 of 1,940

Hi Ashish,

 

You can always try adding another method for purchasing Connects. Kindly go to this page and check the options available for you.

 

Thank you.

~ Aleksandar
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Active Member
Amritpal K Member Since: Aug 11, 2019
864 of 1,940

I am trying to add my Visa debit card but it's showing "payment method delined" Please help me out.

 

 

Thanks

 

**Edited for Community Guidelines**

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
865 of 1,940

Hi Amritpal,

 

I checked and it seems that your issuing bank declined this transaction. Please contact your bank directly for more information on why this transaction was declined. 

 

Thank you.

~ Aleksandar
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Active Member
Bambi O Member Since: Feb 21, 2020
866 of 1,940

I'm trying to purchase more connects. I get as far as entering my payment information and when I submit it for the purchase, a little window pops up and says EDIT BILLING INFORMATION but that's all that is seen., no other information. Is there an issue right now and should I try again later, or is there another way to complete my purchase?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
867 of 1,940

Hi Bambi,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us.


~ Bojan
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Active Member
Wouter K Member Since: Oct 8, 2018
868 of 1,940

Hi there, 

 

When I try to buy new connections my credit card is not accepted and I need to add a different payment method. My card is working fully working when I do transactions with other companies. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
869 of 1,940

Hi Wouter,

 

One of our Customer support agents will reach out to you via ticket and assist you further with purchasing connects. Thank you.


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Active Member
WAHAB G Member Since: Feb 24, 2020
870 of 1,940
After adding and editing billing method over and again and charged by the UPWork for USD 1 each time, I am still unable to pay through my Visa debit card. What's the issue?
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