Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi Francis,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#3]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#4]

I am also facing the same error i.e. Error 500 (A) while
purchasing connects, please help to resolve this as soon as possible.

[#5]

Hi Vikram,

It looks like the charge on your credit card is being declined. Please contact your card-issuing bank for more information about the specific charge decline. You can also check out this help article for more information about the Billing Methods available for purchasing connects and membership plans.

Thanks!

[#6]

I have tried with removing and adding the card, but the issue is still there. But I think there is no issue with the card because I always use this card to purchase connects.

[#7]

I am unable to buy connects. I have my brother's debit card?

[#8]

Hi Abadullah,

Are you getting any sort of error message when you try to add the credit card?

[#9]

No

[#10]

no , i have tried multiple cards .card is added but i am unable to buy connects.

[#11]

Abadullah,

Sorry to hear you're still having issues. We'll have one of our agents reach out to you via a support ticket for further assistance.

Thank you.

[#12]

Hello

Please I am trying to buy more connects on Upwork and I keep getting an error message that says my payment could not be processed.

I have sufficient funds in my card and my card is active so I do not understand what is going on.

[#13]

Hi Sophie,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#14]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#15]

I am trying to purchase connects, but when I go on thne drop down menu for how many connects I'd like to purchase it doesnt give me options.

[#16]

Do you have a verified payment method on file? If you are a FL only (no client account) and have not spent money here before, that might be the issue. (UW doesn't always make it clear what the obstacle is.)

[#17]

I do have a verified payment method and also I had this issue before while
trying to purchase connects.

[#18]

Hi Ambrea,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#19]

Hi 

I'm having an issue in purchasing connects. My Visa card billing method is saved in Upwork account but whenever I tried to purchase connects my transaction could not happen. Please solve this issue.

Thank You

Ali Ahmed Khan

[#20]

Hi Ali Ahmed,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#21]

I'm facing the same issue. I used this account to get my payments but when I try to purchase connects error prompt up .We are unable to authorize your card. Please add another billing method or contact your issuing bank.

[#22]

Hi Muhammad,

I checked your account and it looks like the bank has declined the transaction. I recommend that you contact your bank and ask them about the specific charge decline. Sorry for any inconvenience this may have caused you.

Thank you.

[#23]

I'm facing the same issue, Please check

[#24]

Hi Nitin,

Please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly. Feel free to check the options available to you and learn more about acceptable billing methods.

Thank you.

[#25]

Dear Customer,
This is to notify you that a Purchase transaction has been initiated on 01-SEP-2020 12:41 with the following details.
From
**Edited for Community Guidelines**
Credit Card

Amount
**Edited for Community Guidelines**

To
**Edited for Community Guidelines**

[#26]

Hi RAD, and BARMAN,

RAD, I checked and it seems that the transaction you are referring to is a subscription renewal charge for your Freelancer Plus membership. Let us know if you need help with anything.

BARMAN, one of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.