Thank you for reaching out to us, Florent.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with this concern.
hi, I am unable to attach my MasterCard to buy connects. I have contacted my bank as well for this query and everything is fine at their end. kindly help, Thanks, Ayesha
One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects. As a gentle reminder, please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information on how to update your profile photo.
Hi everyone, I'm new in Upwork. I just recently chose PayPal as my billing methods for buying connects. However, after sign in, I put my card number as in my PayPal and it got rejected: "Your card was declined by the issuing bank. Try a different card or contact your card issuer with questions".
I'm already checked my PayPal account eligible by bought something in other site, and turned out my account still works. Would you like to give me advice? Thank you.
It would be best to check with your issuing bank why this was declined. In the meantime, please add a different billing method to be able to purchase Connects for your account.