Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Your payment could not be processed. Please choose an alternate payment method or retry again later

Highlighted
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
101 of 2,991

Hi Suresh,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method, thank you.


-Joanne
Untitled
Highlighted
Active Member
Stanley A Member Since: Dec 10, 2019
102 of 2,991
Hi! Same issue here
Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
103 of 2,991

Hi Stanley,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
Untitled
Highlighted
Active Member
Stanley A Member Since: Dec 10, 2019
104 of 2,991
Thanks. Yes, I have done so... And I have followed the link. I'm still unable to use my debit card as a payment method.
Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
105 of 2,991

I'm sorry to hear that the issue persists, Stanley.

 

One of our agents will reach out to you directly to assist you with this concern. 

 

Thank you for your patience. 


~ Bojan
Untitled
Highlighted
Active Member
Huma Shahzad C Member Since: Jan 9, 2020
106 of 2,991

I am facing the same issue. 

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
107 of 2,991

Hi Huma,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


Untitled
Highlighted
Active Member
Muhammad A Member Since: Jan 18, 2020
108 of 2,991

I've also the same problem when i try to buy connects by my debit card.please solve this issue.Thanks

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
109 of 2,991

Hi Muhammad,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


Untitled
Highlighted
Active Member
Aubrey Maris D Member Since: Oct 5, 2018
110 of 2,991

Hi. I am having the same issue. I've been trying to enter my debit card since January to purchase connects but card is declined. Please help. I need to buy connects.

TOP KUDOED MEMBERS