Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

Hi Adnan,

One of our team members will reach out and assist you directly via support ticket, thank you.

[#3]

Hi, I'm facing the same issue. I'm unable to purchase connects using my Master card and PayPal. I've already talked to my bank and they said it's all fine from their end. I'm having trouble raising a ticket for the same. Any help would be very much appreciated. I'm new to upwork and have no connects left so kind of frustrated.

[#4]

Hi Abhishek,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#5]

Hello air i am also facing same problem from last 5-6 days can you please solve my problem

[#6]

Hi Abhijit,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[#7]

I am also facing the same problem. I cannot buy connects despite of many attempts. I have also tried clearing my browser's caches and cookies. Please help!

[#8]

Hi Nisarg,

Thanks for reaching out to us. Please check with your bank for more information on why the specific charge was declined or try adding a new billing method. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

Thank you.

[#9]

Hi, I have been using my debit card to buy connects before yesterdat and it was working fine. Since tomorrow, it is not  able to make payments. I have tried removing and then adding my payment method, still not working. I have tried clearing cache and a different browser. Also contected my issuing bank, no issues from there. I have tried every possible method. 

Please help here!

Thanks

[#10]

Hi friend,
1.Please make sure that the card you are using is suitable
for international payments.
2.Try an alternate payment method.
3. Clear your web browser for cookies and try again.

I hope this will be helpful.
Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#11]

Hi Hafiza, 

I looked into this further and can confirm that your bank declined the transactions. Kindly contact your bank directly for more information regarding your concern. 

In the meantime, feel free to add a different billing methods to be able to purchase connects for your account. 

[#12]

Hi friend,
1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#13]

Hi,

I am trying to add another card but I have reached my limit. can you please
help me resolve this asap.

I really need to buy connects, please help,

[image: image.png]

[#14]

Hi Hafiza,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[#15]

Hi

I Facing same Issue while buying connects through by Visa Card, I try to buying last four months and i contact my bank this is not bank issue i was check all. 

Change Browsr, change laptop but i still face this problem.

Kindly resolve my issue.

[#16]

I Facing same Issue while buying connects through by Visa Card, I try to buying last four months and i contact my bank this is not bank issue i was check all. 

Change Browsr, change laptop but i still face this problem.

Kindly resolve my issue.

[#17]

Hi Syed Ali,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[#18]

I am also not able to add connects.

I tried twice the whole transaction process but connects didn't added to my account.

[#19]

Hi Alex,

Are you receiving any errors on your end? If yes, could you please share the text of the error you`re receiving? Thank you.

[#20]

No I am not receiving any error, after entering the OTP, connects adding page re-opens.

[#21]

Hi Alex,

Please try clearing your cache and cookies or logging in with another browser to purchase more connects. If you`re still experiencing the same problem after this, let me know. Thank you.

[#22]

Hey your problem solves or not cause i am facing the same peoblem please let me know

[#23]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

I try again with using different Browser and clear cookies and all that. Still facing the same issue.

[#24]

Hi Subhan,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing more connects. Thank you.

[#25]

Your payment could not be processed. Please choose an alternate payment method or retry again later. Please help me how its solve 

[#26]

Hi Dhiren,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.

Thank you.

[#27]

sir same issue ...how can slove it