Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Your payment could not be processed. Please choose an alternate payment method or retry again later

Highlighted
Active Member
Vinit S Member Since: Jul 11, 2019
111 of 2,047

When i am trying to add my billing method it says" Our records indicate that the payment method entered is already associated with the maximum number of accounts. Please add a different payment method". Although i don't have any other account. Please help.

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
112 of 2,047

Hi Vinit,

 

Could you please check this with your bank. Afterwards, please try clearing your cache and cookies or logging in with another browser to check if you`re still experiencing the same issue.

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
Untitled
Highlighted
Active Member
Camea F Member Since: Jul 12, 2019
113 of 2,047

This will be my first time entering information and I am unable to enter a billing method because the screen will not load to enter it. It keeps circling. I am using the desktop computer. The pop up comes up but does not fully load the screen. Is there any other way to enter the information so that I can start submitting proposals?

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
114 of 2,047

Hi Camea,

 

I checked this for you from our end and was not able to replicate the issue you are experiencing.

 

Please try to clear your cache and cookies and also try using another browser. Let us know if the issue persists and if you're seeing an error message send us some screenshots and we will be happy to help you further!

 

Thank you!


~ Bojan
Untitled
Highlighted
Active Member
Lisa M Member Since: Nov 13, 2019
115 of 2,047

I joined Upwork a few days ago and have tried several times to add more Connects. Each time, after inputting my credit card info, a white box pops up and nothing else. I have cleared cache and cookies, tried using both Google Chrome and MS Edge as well as different credit cards. Unsure what else I can do on my end. Thank you.

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
116 of 2,047

Hi Lisa, 


I'm sorry for the inconvenience this has caused you. A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
Untitled
Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
117 of 2,047

Hi Camea,

 

Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same problem after this, let me know. Thank you.


Untitled
Highlighted
Active Member
Ahsaas L Member Since: Jun 20, 2019
118 of 2,047

I have verified PayPal account but when I'm trying to add it billing method it takes me to PayPal page to add card details after adding that when I click add button page didn't load and remain on same page

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
119 of 2,047

Hi Ahsaas,

 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

 

Additionally: Please refer to this help article on PayPal's site for more information on how to verify your PayPal account. Feel free to reach out to PayPal support team if you need any assistance as well.

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
Untitled
Highlighted
Active Member
Melissa M Member Since: Jul 24, 2019
120 of 2,047

I am unable to purchase connects, after entering my payment method, I get a white screen (see below). 

 

 

 

whitescreen.png

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS