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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Active Member
Amitesh K Member Since: Apr 18, 2020
1551 of 2,388

I am trying to buy connects everytime after getting otp i land up at the buy coonects page with a message at top " tap add connects to continue" 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1552 of 2,388

Hi Amitesh,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Chhaya T Member Since: Apr 21, 2020
1553 of 2,388

Hello there,

 

I am facing issue with my account. I have added the billing method but still not able to add connects on my profile. I have tried my different cards, paypal account but still not able to do it.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1554 of 2,388

Hi Chhaya,

 

One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method and purchasing connects.

 

Thank you! 

 

 


~ Bojan
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Active Member
Chhaya T Member Since: Apr 21, 2020
1555 of 2,388

Okay thanks. Also, now my billing method is PayPal but I have tried my different cards to add connects. But still wasn't done.

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Rabad M Member Since: Aug 2, 2017
1556 of 2,388

Hi,

Thanks for your time. My account is not live yet, Some of my clients say that, can you please tell me why its happen. Then the next problem is I can't able to buy connects using my

 

please find my attached file BAnk.png

 

.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1557 of 2,388

Hi Rabad,

 

While your account was accepted, it looks like you made your profile private. Please consider changing your profile visibility I this suits your currents needs. 

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method and purchasing connects.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Ashwani G Member Since: Dec 30, 2017
1558 of 2,388

Hi, I have connected paypal account successfully and also have USD in it. Since its saying payment method failed, when I try to buy some connects. Please help. I have also tried to connect my International debit card, that also not accepted here on upwork, Why?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1559 of 2,388

Hi Ashwani, 

 

I checked your account and would recommend that you add an alternative payment method to your PayPal wallet in order to add your PayPal account as a billing method on Upwork. Once done, please try purchasing Connects with your Paypal account again by adding it as a billing method to see if the issue persists. 


-Avery
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Active Member
Ashish D Member Since: Nov 12, 2019
1560 of 2,388
Dear friend,
1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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