Your payment could not be processed. Please choose an alternate payment method or retry again later

[Bojan S]

Hi Muhammad,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[Eunice Kim D]

Hello,  good day!

I want to buy some connects to continue my freelance service here and find a job, but when I purchase like "10 connects for $1.50", there is a pop-up message says that,

"Your payment could not be processed. Please choose an alternate payment method or retry again later."

I was able to receive client payment but I can't use my card for payment to buy connects.

And when I click

"choose an alternate payment method"

and put my visa card and update it, it says

" Your Visa ending in **** has been saved successfully."

And then when I go back and buy connects it tells again

" Please choose an alternate payment method or retry again later."

What is happening here?
Please fix this for me or clarify to me what is happening? Please I need to buy connects.

I really need a job. I have 1 connects left..

I hope you can help me. Thank you!

[Goran V]

Hi Eunice,

Just to confirm, is your account enabled for international charges? If you`re not sure, please check with your bank. Thank you.

[Tanveer A]

Ive been trying since 2 days but every time my payment was not processed when buying connects. what should i do??

[Bojan S]

Hi Tanveer,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method and purchasing connects. 

Thank you for reaching out to us.

[Zafrullah L]

Hi Bojan,

I have a similar issue. I have been trying to buy connect for some days now but I keep getting this message "Your payment could not be processed. Please choose an alternate payment method or retry again later. I am sure the issue is not from my bank. In fact, I tried another card and but I got the same message.

Please help me. I really need to buy connect.

Thank you

[Goran V]

Hi Zafrullah,

Our team will reach out to you as well and will assist you further with purchasing connects. Thank you.

[Uzma A]

I have added my debit card billing method but the payment was declined.. How can i buy connects?I have already discussed each and everything with my bank but the problem still persists

[Ashish D]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[Ashish S]

Why can't I buy Connect (payment method issue)