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Your payment could not be processed. Please choose an alternate payment method or retry again later

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1591 of 3,815

Hi Sabeeha, 

Please add a credit or debit card to your Paypal account to be able to use it as a billing method on Upwork. 


-Avery
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Active Member
Mary Grace S Member Since: May 13, 2020
1592 of 3,815

Yes, this is also true to me. Why is Upwork offering Paypal when they would not let you pay with your Paypal Balance instead of asking for a card. If it is Paypal, then they should also do something about being able to credit it with your current balance in Paypal and not through any card.

 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1593 of 3,815

Hi Sabeeha, 

 

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. 


-Avery
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Active Member
Huma Shahzad C Member Since: Jan 9, 2020
1594 of 3,815

Hello, 

I have bought connects before with the same account details, but this time it is showing an error. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1595 of 3,815

Hi Huma Shahzad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Muhammad H Member Since: Apr 15, 2020
1596 of 3,815

Hi Avery O,

Hope you are doing great. I am facing the same issue, I can't pay to buy connect using my debit visa card. I contacted my bank and they are saying that there is no issue from their side. Can you please check my upwork account and tell me what is the issue?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1597 of 3,815

Thank you for reaching out to us, Muhammad.

 

One of our team members will reach out to you directly via a support ticket to assist you with your concern. 


~ Bojan
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Active Member
Mateo S Member Since: Mar 30, 2020
1598 of 3,815

Hello. Im trying to join the Plus membership, and Im unable to do so. An error was displayed: "Your payment could not be processed. Please choose an alternate payment method or try again later". How can I solve this? I tried several times. This is a VISA card.1.png

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1599 of 3,815

Hi Mateo,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Husain A Member Since: Apr 3, 2020
1600 of 3,815

I'm trying to buy connects with my Paypal balance but it's not working. I  keep getting prompted to add a debit or credit card (which I don't have). I tried to email customer support but the button "Ask for Help" in the Help Center is not working either. Can someone help me please? I also tried adding Paypal as my billing method in my profile settings, and ran into the same problem...

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