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Your payment could not be processed. Please choose an alternate payment method or retry again later

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1621 of 4,177

Hi Akshat, 

 

Please bear with us as this may take a little time to get information since we’re waiting on a response from another team. We appreciate your patience and will update you as soon as possible. We'll come back here once we have more information.

 


Akshat J wrote:

I am unable to buy connects, problem related to alternate payment method.

It doesnt send me to the paayment page.


 


-Avery
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aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1622 of 4,177

Hi Akshat, 


It looks like you were able to purchase Connects by updating your billing method. If you need further help with anything, please let us know so that we can assist you further.


-Avery
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buriroshoaib_a41
Active Member
Shoaib A Member Since: Jul 3, 2019
1623 of 4,177

I wanna purchase connects through VISA card but payment is declined. Can someone help me why it happened?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1624 of 4,177

Hi Shoaib,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

 

Thank you for reaching out to us. 


~ Bojan
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faizan97
Active Member
Faizan R Member Since: Apr 16, 2020
1625 of 4,177

Hello, I am from Pakistan. I am unable to buy connects with my local bank debit card. Kindly guide me how can i buy connects.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1626 of 4,177

Hi Faizan,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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maliksaad87
Active Member
Malik S Member Since: Dec 22, 2019
1627 of 4,177

Please help me. I want to buy connects but Upwork did not authorize the billing method. There is no issue from the bank, they told me when I call my on my bank helpline number. Please check it fast.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1628 of 4,177

Hi Malik,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 


~ Bojan
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maliksaad87
Active Member
Malik S Member Since: Dec 22, 2019
1629 of 4,177

Hello Sir, How are you? 

Sir why Upwork shows me this kind of message while I am setting my billing method as shown in the below attachment.

I want to buy connects but My billing method is unable to attach my card on Upwork.

I am from Pakistan and having MCB debit classic card.

Please tell me what I can do.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1630 of 4,177

Hi Malik,

 

It looks like you already receved a support ticket from our team regarding this concern. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place. 

 

Thank you!


~ Bojan
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