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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1761 of 2,368

Hi Aliaksei,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
ZOHAIB H Member Since: May 13, 2020
1762 of 2,368

Hello there, When I add my credit card to buy connects and click on Buy connects button there comes an error "Payment Delined". I have checked with my bank and everything is fine on their end. I also tried using Payoneer card but still nothing happens. Please help me.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1763 of 2,368

Hi Zohaib,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

 


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Active Member
Ahmed S Member Since: May 14, 2020
1764 of 2,368

Hi,

I have a problem upgrading to freelancer plus. I've tried both PayPal and credit card.
P.S. my account is going through ID verification

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1765 of 2,368

Hi Ahmed,

 

Are you receiving any errors on your end? If yes, could you please share the text of the error you`re receiving on your end? Thank you.


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Active Member
Ahmed S Member Since: May 14, 2020
1766 of 2,368

Hi Goran,

Thanks for your response. yes it displayed this message "Your payment could not be processed. Please choose an alternate payment method or retry again later."

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1767 of 2,368

Thank you for the follow up, Ahmed,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Ahmed S Member Since: May 14, 2020
1768 of 2,368

Thank you very much, I appreciate the fast help.

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Active Member
Ahmed S Member Since: May 14, 2020
1769 of 2,368

Thank you very much, Goran. Someone did reach me yesterday and requested a screenshot. I sent it but there was no response till now. I appreciate your help.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1770 of 2,368

Hi Ahmed,

 

Thanks for following up. I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
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