Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 22, 2021 05:17:42 AM by Sheheryar K
Hi!
I am trying to add Visa card for billing method to buy connects but I am getting an error after saving information "We are unable to authorize your card. Please add another billing method or contact your issuing bank" I talked to my bank there is no issue from bank. Any solution for this? so I can buy connects and continue working.
Thanks
Nov 22, 2021 05:23:59 AM by Goran V
Hi Sheheryar,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
Nov 22, 2021 05:35:56 AM by Ashish D
Nov 26, 2021 10:49:58 AM by Rohail A
Hi ,
I am facing issue while adding my payment method on my profile, previously it was added but in past 3 days I was unable to purchase new connects and it getting failed while payment So i remove it and now i am going to add the same payment method but system throwing error "unable to add payment method". I contact with my bank and they received temporary error not complete details so i need to know why the website is unable to add my card
Nov 26, 2021 11:53:20 AM by Andrea G
Nov 27, 2021 02:34:56 AM by Rohail A
Dec 4, 2021 01:15:12 AM Edited Dec 4, 2021 02:37:52 AM by NikolaS N
hello sir/madam,
i am new here
Upwork shows me - Your payment could not be processed.
I comeplet all my billing and payment things , from my bank side there is no issue, recived 3 times otp number and its works also but last there shows only same mesaages - Your payment could not be processed. Also
Billing and payment setting shows - Charge failed.
please i need urgenty connects for my job work. As i am jobless since many months no money to manage plz understand my problem.
I can provide you all my details
plz help me asap.
Thank you
sir/madam
My profile link -
**Edited for Community Guidelines**
Dec 4, 2021 02:40:56 AM by NikolaS N
Hi Vijay,
I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Dec 7, 2021 12:38:37 AM by Nitin C
Can I use my friend's visa card to buy connects on Upwork? Please let me know if it's gonna create any issue? Or how can I avoid Upwork's policy voilation doing this if it is???
Dec 7, 2021 12:44:02 AM by Goran V
Hi Nitin,
Please use a billing method you are authorized to use. If any issues arise, Upwork team will notify you directly. Thank you.
Dec 7, 2021 01:38:43 AM by Ashish D
Dec 7, 2021 08:03:35 AM by Anne N
How do I buy conects with a paypal account that is not linked to a card?
Dec 7, 2021 09:10:40 AM by Andrea G
Hi Anne,
Please know that to use PayPal as your payment method, you need to link a credit or a valid debit card. You will need to have an associated payment method from your PayPal wallet.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!