Your payment could not be processed. Please choose an alternate payment method or retry again later

[Bojan S]

Hi Mohammad,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

Thank you for reaching out to us. 

[Aliaksei K]

Nice to meet you! My name is Aliaksei from Minsk, Belarus. I tried to add a credit card to my account in order to purchase the connections, but there is an error that can't be solved by myself, so I am writing to you to solve it.

Please reply to me so that I can elaborate on what issue there is in it. Thanks.

[Bojan S]

Hi Aliaksei,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[ZOHAIB H]

Hello there, When I add my credit card to buy connects and click on Buy connects button there comes an error "Payment Delined". I have checked with my bank and everything is fine on their end. I also tried using Payoneer card but still nothing happens. Please help me.

[Goran V]

Hi Zohaib,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[Ahmed S]

Hi,

I have a problem upgrading to freelancer plus. I've tried both PayPal and credit card.
P.S. my account is going through ID verification

[Goran V]

Hi Ahmed,

Are you receiving any errors on your end? If yes, could you please share the text of the error you`re receiving on your end? Thank you.

[Ahmed S]

Hi Goran,

Thanks for your response. yes it displayed this message "Your payment could not be processed. Please choose an alternate payment method or retry again later."

[Goran V]

Thank you for the follow up, Ahmed,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[Ahmed S]

Thank you very much, I appreciate the fast help.