Your payment could not be processed. Please choose an alternate payment method or retry again later

[Goran V]

Hi Mohsin,

Could you please confirm with your bank if your account is enabled for international charges? You can also try adding another Billing Method to purchase connects. Thank you.

[Mohsin R]

Hi Goran V,

Yes i have confirmed by my banck. its enabled for international transcation. but i have faced same issue. 

[Goran V]

Hi Mohsin,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[Mohsin R]

Thank you. 

[Mohsin R]

Hi,

Your are doing well.

i have getting that issue while buying connects "Your payment could not be processed.". i am using mastercard.

[Ashish D]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[Ronald S]

Hello,

When I try to add credit card as a billing mehtod, I'm getting the error - 

`Sorry, a critical component of this page failed to load. Please reload the page.` again and again.

Please let me know how to fix this issue.

Thank you.

[Bojan S]

Hi Ronald,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[Neha P]

I am unable to buy connects. It shows payment was declined.

How to solve this issue?

[Aleksandar D]

Hi Neha,

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

Thank you.