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Your payment could not be processed. Please choose an alternate payment method or retry again later

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1841 of 4,274

Hi Mohsin,

 

Could you please confirm with your bank if your account is enabled for international charges? You can also try adding another Billing Method to purchase connects. Thank you.

~ Goran
Upwork
razamohsin880880
Active Member
Mohsin R Member Since: May 11, 2020
1842 of 4,274

Hi Goran V,

Yes i have confirmed by my banck. its enabled for international transcation. but i have faced same issue. 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1843 of 4,274

Hi Mohsin,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

 

~ Goran
Upwork
razamohsin880880
Active Member
Mohsin R Member Since: May 11, 2020
1844 of 4,274

Thank you. 

razamohsin880880
Active Member
Mohsin R Member Since: May 11, 2020
1845 of 4,274

Hi,

Your are doing well.

i have getting that issue while buying connects "Your payment could not be processed.". i am using mastercard.

ashish_dhabale
Active Member
Ashish D Member Since: Nov 12, 2019
1846 of 4,274
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope, this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
6cb91756
Active Member
Ronald S Member Since: May 11, 2020
1847 of 4,274

Hello,

When I try to add credit card as a billing mehtod, I'm getting the error - 

`Sorry, a critical component of this page failed to load. Please reload the page.` again and again.
Please let me know how to fix this issue.
Thank you.

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1848 of 4,274

Hi Ronald,

 

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
nehaprakashm
Active Member
Neha P Member Since: May 11, 2020
1849 of 4,274

I am unable to buy connects. It shows payment was declined.

How to solve this issue?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1850 of 4,274

Hi Neha,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
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