Your payment could not be processed. Please choose an alternate payment method or retry again later

[Ahmed S]

Hi,

I have a problem upgrading to freelancer plus. I've tried both PayPal and credit card.
P.S. my account is going through ID verification

[Goran V]

Hi Ahmed,

Are you receiving any errors on your end? If yes, could you please share the text of the error you`re receiving on your end? Thank you.

[Ahmed S]

Hi Goran,

Thanks for your response. yes it displayed this message "Your payment could not be processed. Please choose an alternate payment method or retry again later."

[Goran V]

Thank you for the follow up, Ahmed,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[Ahmed S]

Thank you very much, I appreciate the fast help.

[Ahmed S]

Thank you very much, Goran. Someone did reach me yesterday and requested a screenshot. I sent it but there was no response till now. I appreciate your help.

[Aleksandar D]

Hi Ahmed,

Thanks for following up. I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

Thank you.

[Ahmed S]

Thank you very much!!

[Aseem C]

When I'm adding billing method, I'm getting error meassage

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

[Aleksandar D]

Hi Aseem, and Arbab,

Please check with your banks for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

Thank you.