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Your payment could not be processed. Please choose an alternate payment method or retry again later

iahmedsultan
Active Member
Ahmed S Member Since: May 14, 2020
1851 of 3,967

Hi,

I have a problem upgrading to freelancer plus. I've tried both PayPal and credit card.
P.S. my account is going through ID verification

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1852 of 3,967

Hi Ahmed,

 

Are you receiving any errors on your end? If yes, could you please share the text of the error you`re receiving on your end? Thank you.


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iahmedsultan
Active Member
Ahmed S Member Since: May 14, 2020
1853 of 3,967

Hi Goran,

Thanks for your response. yes it displayed this message "Your payment could not be processed. Please choose an alternate payment method or retry again later."

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1854 of 3,967

Thank you for the follow up, Ahmed,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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iahmedsultan
Active Member
Ahmed S Member Since: May 14, 2020
1855 of 3,967

Thank you very much, I appreciate the fast help.

iahmedsultan
Active Member
Ahmed S Member Since: May 14, 2020
1856 of 3,967

Thank you very much, Goran. Someone did reach me yesterday and requested a screenshot. I sent it but there was no response till now. I appreciate your help.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1857 of 3,967

Hi Ahmed,

 

Thanks for following up. I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
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iahmedsultan
Active Member
Ahmed S Member Since: May 14, 2020
1858 of 3,967

Thank you very much!!

aseemcu
Active Member
Aseem C Member Since: May 17, 2020
1859 of 3,967

When I'm adding billing method, I'm getting error meassage

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

 

 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1860 of 3,967

Hi Aseem, and Arbab,

 

Please check with your banks for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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