Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

i have debit card , i need one checkout system currently for upgrade my membership plan free to plus. but currenlty when i am trying to add debit card it , your billing system required to save it for subscrption ,but my finacial isntitutions no longer support about ruccring payment or subscptions.they are offering only one pyment method which is one checkout system without saving card detail.

 So if you can help me in this case by accordingly ,

Best Regards 

Sajjad hussain

[#3]

Hi Sajjad,

Currently, by design in order to upgrade Membership, the freelancer will have to add a billing method to their account and save it. 

This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.

To learn more about acceptable billing methods for paying memberships please read this help article.

Thank you.

[#4]

I want to buy more connects and for this, I added my Visa card details. I got a success message after adding it in the billing method but when I tried buying connects then the error appeared as mentioned in the subject line.

Please resolve this issue occurring at my end. I have tried doing so by using different browsers and also trying in incognito modes too of google chrome and Mozilla firefox but the issue persists.

Note: I have been using it for many other international transactions but it's not working out here.

Best,

Waqas

[#5]

I think the problem is with your Visa card.

Is that a credit card or debit card? Is that been enabled to use online / international transactions?

[#6]

I have a debit card and it is being used in other international transactions for shopping etc. not working out here.

[#7]

Hi Waqas,

We'll have one of our agents reach out to you via support ticket to assist you with connects purchasing.

Thank you for reaching out to us. 

[#8]

 I have tried everything but it is still showing me this error. Kinldy help, I need to buy credits. I have already added a billing method.

[#9]

Hi Manisha,

We'll have one of our agents reach out to you via support ticket to assist you with your concern! 

Thank you for reaching out to us. 

[#10]

I cannot buy connects using my Visa Card, please help. Thanks, 

[#11]

Hi Marvic, 

I checked, and it looks like your bank rejected the transaction. Please contact your bank so that they can assist you further. Thank you. 

[#12]

Hello,

I already called them and said that there is nothing wrong with it. I
really want to buy connects now. Pls help

[#13]

Hi Marvic,

Thanks for following up. You may retry adding the card and use it to purchase connects, or use a different payment method if you can. 

[#14]

Why am I unable to purchase connects. It shows pyment declined. I got with my bank and even tried purchasing online and everything is okay, but when I try purchasing connects, I am unable to. This is not the first time I have purchased connecs and everything seems fine until yesterday and today.

I could not find customer support contact email address and the chat bot is useless as it doesn't even address the issue. 

Note: I alredy double checked on the payment method and everything is okay on my end

[#15]

Hi Jim,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[#16]

Hi, I am unable to purchase connects to my account since last week.  I have funds on my card. I kept on getting this message: Your payment could not be processed. Please choose an alternate payment method or retry again later.

[#17]

Hi Christine,

Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.

[#18]

Hi

Hi, I am having problem in purchasing connects. I am from Pakistan I just attached my Visa Debit card with upwork but still unable to purchase connects. what should I do?

[#19]

Thank you for reaching out to us, Kiran.

One of our team members will reach out to you directly via support ticket to assist you with setting up your billing method. 

[#20]

I checked with my bank and they can see every time that I've tried to charge my card. They say that they've approved every request yet I keep getting an error message here. I want to make sure that my connects are updated and that I am only charged ONCE. Please confirm.

[#21]

The bank doesn't pay until the transaction is reconciled by Upwork. I understand that. But the bank has approved several transactions and my concern is that Upwork is saying they've all been denied. 

I have been unable to find a way to contact Upwork support to discuss this further. 

[#22]

Thank you for reaching out to us, Alex.

I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your concern!

[#23]

It's been almost 24 hours and nobody has reached out to me yet. I cannot bid on any projects because of this, so I would appreciate some urgency.

Thanks. 

[#24]

Same here. Could somebody help with the payment issue?

[#25]

Hi Austeja,

One of our team members will reach out to you via ticket as soon as possible and assist you further as well. Thank you.

[#26]

Hi Alex,

I can see that you have reached out to our team via ticket as well. One of our team members will assist you further on your ticket as soon as possible. Thank you.