Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Your payment could not be processed. Please choose an alternate payment method or retry again later

varunsood89
Active Member
Varun S Member Since: Feb 26, 2018
2431 of 3,967

I am authorize to use payment card and i use debit card for upgrading but it will not work . Please suggest me can i use my firnds credit card to buy connects and upgrade membership

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2432 of 3,967

Hi Varun,

 

To learn more about our accepted billing methods check out this Help Article. Regarding your friend's card, as long as the owner of the billing method authorized you to use it, you should be able to add it to your account. If any issues arise, Upwork team will notify you directly. Thank you.


Untitled
varunsood89
Active Member
Varun S Member Since: Feb 26, 2018
2433 of 3,967

Tried everything but still can't able to puchase connects and also not upgrading to plus . It gives error like  "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute." frm last 3-4 days.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2434 of 3,967

Hi Varun,

Please try clearing your cache and cookies or logging in with another browser to add your billing method. If you`re still experiencing the same problem after this, let me know here. Thank you.


Untitled
varunsood89
Active Member
Varun S Member Since: Feb 26, 2018
2435 of 3,967

Hello i did everything but still same problem . Please check the attached screenshot also.

**Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2436 of 3,967

Hi Varun,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


Untitled
varunsood89
Active Member
Varun S Member Since: Feb 26, 2018
2437 of 3,967

Ok sir thank you

varunsood89
Active Member
Varun S Member Since: Feb 26, 2018
2438 of 3,967

Hello sir,

 

I am still waiting as i already loose too many jobs here . Please try to connect with me ASAP. Also i am unable to connect with help and support as everytime it redirects to home page . Please check

Thanks

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2439 of 3,967

I apologize for the delay in receiving an update, Varun.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.


~ Bojan
Untitled
varunsood89
Active Member
Varun S Member Since: Feb 26, 2018
2440 of 3,967

Hello can i use my debit card for upgradng to plus membership as i don' thave any credit card, or what is the alternate to this ?

TOP SOLUTION AUTHORS