Your payment could not be processed. Please choose an alternate payment method or retry again later

[Tiger J]

Hello, I am using a visa debit card and can't buy connects. My bank told me to contact the merchant, and I would appreciate any help in getting my card to work

[Bojan S]

Hi Tiger,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

Thank you for reaching out to us. 

[Rajashree D]

Hello,

Facing issues while buying connects using VISA Card.

Is Credit card compulsary to buy connects?

Thanks

[Nikola S]

Hi Rajashree,

I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

[Ahmed M]

I tried moreover to buy connects but my payment method was declined I am sure that my mastercard is recharged and working ok

[Aleksandar D]

Hi Ahmed,

Could you please try clearing your cache and cookies or using another browser to check if you're still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Thank you.

[Nayhel A]

Upwork is not accepting my master card. I just checked my card on other online platforms it worked there.,but here on Upwork, it is not working. I have only one card. Please help me to accept it

[Nikola S]

Hi Nayhel,

Thanks for reaching out to us. You need to check with your bank for more information about this. Feel free to check out this help article to learn more about acceptable billing methods.

[Nayhel A]

I already checked with my local bank, and also purchased a new item today
using the same card.

They said everything is fine and payment processing online working fine.

[Aleksandar D]

Hi Nayhel,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.