Your payment could not be processed. Please choose an alternate payment method or retry again later

[#1]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[#2]

I am having a problem buying connects. I already tried paying using Paypal and my 2 debit cards. Can you please help me? 😞

[#3]

Hi Angela,

I'll go ahead and escalate your concern to our support team and one of our agents will reach out to you directly via support ticket to assist you further!

Thank you for reaching out to us.

[#4]

Unable to buy connects because of payment option being declined. Please help me

[#5]

Hi Sreenith,

Thanks for reaching out to us. Your billing method is active but the charge on your card was declined. Please double check with your bank about this or add another billing method.

Thank you.

[#6]

I am receiving below error,
Your payment could not be processed. Please choose an alternate payment method or retry again later.
As per bank my International Transactions are active agaisnt this card. \please help

[#7]

Hi Saad,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#8]

want to get additional connets but doesn't have balance on my upwork so i use other payment method but upwork decline payment, wondering what is the problem?

[#9]

Hi Lea,

You can most certainly buy connects using a different form of payment than your Upwork balance, and the payment issue you're having is most likely related to your specific card/bank, and not Upwork. I recommend you to try another card first (if you have one), and then contact Upwork team directly if you're still having issues.

[#10]

Hi Lea,

Unfortunately, it looks like the charge on your credit card keeps getting declined. Please double check with your bank about this or add another billing method.

Thank you.

[#11]

Can not add a debit card all fields show an errors however they are filled correctly.

How to fix this issue?

**Edited for Community Guidelines**

[#12]

Hi Andrey,

I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[#13]

Inspite of adding 3 different payment methods i am facing a problem with buying connects... Please help...

[#14]

Hi Sreenith,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#15]

Hello Hope every thing is going well ,I would like to know why i can't buy connections with my paypal account

[#16]

Hi Abdelaziz,

One of our team members will reach out to you via ticket with more details and assist you further with purchasing connects. Thank you.

[#17]

I am not able to buy connects from my payment method , what is the solution ?

[#18]

Hi Umer,

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

[#19]

I am not able to purchase connects from my upwork account. I have already tryied with my visa card payment method and paypal account. Kindly resolve this issue please. 

[#20]

Thank you for reaching out to us, Satnam.

I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with setting up your billing method.

[#21]

Is there any other way to buy connects? All of my cards are not being accepted and I don't know why.

[#22]

John David:

Read this:

https://support.upwork.com/hc/en-us/articles/211067988-Billing-Methods

Keep in mind that not everything that looks like a credit card is actually accepted by Upwork as a payment method.

[#23]

Hi John David,

We'll have one of our agents reach out to you via support ticket to assist you with adding your billing method.

Thank you for reaching out to us. 

[#24]

Hi there, 

I'm looking to buy more connects but I don't have option to do so with credit/debt (as listed on the site). Is paypal our only option?

Thanks,

Vicky

[#25]

Hi Vicky,

Thanks for your question. This can vary based on your location but you should be able to use PayPal to purchase Connects. To see the options available to you, click here and to learn more about acceptable billing methods for paying memberships please read this help article.

Thank you.

[#26]

PayPal Charge Fails when Buying add connects.

Please help