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Your payment could not be processed. Please choose an alternate payment method or retry again later

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2801 of 2,967

Hi Manoj,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Heni N Member Since: Sep 20, 2020
2802 of 2,967

i'm having a problem .. i'm getting this error "We are unable to authorize your card. Please add another billing method or contact your issuing bank." when entering my payoneer prepaid card as a billing method

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Active Member
Faizan Ali K Member Since: Jul 17, 2019
2803 of 2,967

I want to buy a membership and connects but i am unable to complete the process, it is saying

"Your card is restricted by your card issuer and cannot be used at Upwork. Please add another billing method or contact your issuing bank."

 

Kindly help.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2804 of 2,967

Hi Faizan,

 

Please add another billing method in order to be able to purchase connects or upgrade your membership plan. To learn more about our accepted billing methods, check out this Guide. Thank you.


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Active Member
Faizan Ali K Member Since: Jul 17, 2019
2805 of 2,967

But why is the card not working here, i am using this card all the other places?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2806 of 2,967

Hi Faizan,

 

I would recommend to check with your bank about this and make sure that your card is enabled for international charges. 
Also, please refer to our accepted billing methods in the guide I`ve shared in my previous post. Thank you.


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Active Member
Ashish D Member Since: Nov 12, 2019
2807 of 2,967
Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.
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Active Member
Sagarmoy B Member Since: Jul 6, 2020
2808 of 2,967
But now I am using Bank of Baroda(India) International Debit Card (visa).
which have sufficient funds to purchase the upwork connects. and i also
delete all my cookies etc.
But, i don't understand how my card is being restricted through my bank...

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2809 of 2,967

Hi Sagarmoy,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method and purchasing connects. 

 

Thank you for your patience. 


~ Bojan
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Active Member
Dominion O Member Since: Sep 23, 2020
2810 of 2,967

Hello Bojan, I've also got the same situation. Can you help me solving this issue on my end as well?

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