Your payment could not be processed. Please choose an alternate payment method or retry again later

[Joanne Marie P]

Hi Niranjan,

Please reach out to your issuing bank so that they can check and assist you further regarding the decline of the transaction. 

[Niranjan S]

I contacted my issuing bank they said everything is good on their side they said to contact you.

[Aleksandar D]

Hi Niranjan,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Atul C]

After complete the full payment process i recieve error i attatched below 

[Joanne Marie P]

Hi Atul,

I checked, and it looks like your issuing bank declined the transaction. You may want to reach out to them directly so that they can assist you further regarding the specific decline error. 

[Grafix B]

Hello Support
I'm facing some issue to purchase a connects i'm not able to find what's the reason behind it .
Regards

Deepak

**Edited for Community Guidelines**

[Aleksandar D]

Hi Deepak,

Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods for purchasing Connects.

Additionally, please note that your profile name should be your real name. Feel free to check this help article for more information on how to update your name.

Thank you.

[hariyala praveen k]

I am trying to buy a connects by using a master card after entering the Bank OTP amount not debited and also connects not added

[Bojan S]

Hi Rocky,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Meantime, you can add an alternative billing method in your account payment options.

Thank you!

[Ogunmokun K]

I tried to add connects with my mastercard but i'm getting this error 'your mastercard was declined' i live in Nigeria and that's the only way i can add connect as paypal is not available in my country l.