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Your payment could not be processed. Please choose an alternate payment method or retry again later

niranjan1973
Active Member
Niranjan S Member Since: Sep 24, 2020
3051 of 4,402

I contacted my issuing bank they said everything is good on their side they said to contact you.

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
3052 of 4,402

Hi Niranjan,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
atul-chopra
Active Member
Atul C Member Since: Oct 15, 2020
3053 of 4,402

After complete the full payment process i recieve error i attatched below 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3054 of 4,402

Hi Atul,

 

I checked, and it looks like your issuing bank declined the transaction. You may want to reach out to them directly so that they can assist you further regarding the specific decline error. 

~ Joanne
Upwork
grafixbird
Active Member
Grafix B Member Since: Oct 17, 2020
3055 of 4,402

Hello Support
I'm facing some issue to purchase a connects i'm not able to find what's the reason behind it .
Regards

Deepak

 

**Edited for Community Guidelines**

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
3056 of 4,402

Hi Deepak,

 

Please check with your bank for more information on why the specific charge was declined. You can also check out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Additionally, please note that your profile name should be your real name. Feel free to check this help article for more information on how to update your name.

 

Thank you.

~ Aleksandar
Upwork
b5186324
Active Member
hariyala praveen k Member Since: Oct 19, 2020
3057 of 4,402

I am trying to buy a connects by using a master card after entering the Bank OTP amount not debited and also connects not added

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3058 of 4,402

Hi Rocky,

 

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

Meantime, you can add an alternative billing method in your account payment options.

 

Thank you!

~ Bojan
Upwork
khenz211
Ace Contributor
Ogunmokun K Member Since: May 26, 2019
3059 of 4,402
I tried to add connects with my mastercard but i'm getting this error 'your mastercard was declined' i live in Nigeria and that's the only way i can add connect as paypal is not available in my country l.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3060 of 4,402

Hi Ogunmokun,

 

Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ‘recurring’.

 

Thank you!

~ Bojan
Upwork
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